Project Manager at Dialpad

Pasig, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer CommunicationsIndustries

Requirements

Experience in SaaS project management (beneficial)
Familiarity with Smartsheet and cloud-based communications
Strong digital communication skills with emphasis on visual and verbal clarity during remote interactions
Ability to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace
Excellent internet connectivity
Customer-centric and organized mindset
Enjoyment of helping onboard new clients
Desire to be a team player and a leader

Responsibilities

Work closely with manager and Professional Services team to learn about Dialpad and its products (first 30 days)
Network with Sales, Customer Success, and Support teams (first 30 days)
Participate in onboarding classes for the Professional Manager role and Professional Services team (first 30 days)
Shadow team members during customer calls to understand Dialpad deployment process (first 60 days)
Learn Dialpad’s deployment methodology and tools used to assist customers (first 60 days)
Incorporate Dialpad’s methodology into deployment plans within Smartsheet (first 60 days)
Work directly with customers and lead their deployments (by 90 days)
Host end-user and admin training sessions for customers, educating on Dialpad products and assisting with change management (by 90 days)
Provide exceptional customer support and onboarding assistance

Skills

Smartsheet

Project Management

SaaS

Customer Onboarding

Change Management

Digital Communication

Remote Work

Customer Training

Deployment Planning

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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