Programs Claims Client Executive at AIG

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Strong understanding of commercial insurance process
Exceptional customer service and communication skills
Proven track record of technical claims skills and influence management of non-direct reports
Strong, rational decision-making capability
Ability to work with colleagues at all levels
Bachelor’s degree or equivalent experience (Juris Doctor is a plus)

Responsibilities

Establish and enhance claims relationships with program and captive customers and insureds through pre-bind, onboarding, and in-force servicing
Facilitate resolution of significant claims issues across all lines of business that are escalated to underwriting management
Participate in Programs and Captives senior leadership meetings
Coordinate connections between underwriting and AIG Claims
Provide input and deliver on strategic goals for business partners
Manage relationships across multiple constituencies in the claims process, including internal and external business production staff, TPAs, AIG Claims, and multiple AIG functional areas
Partner closely with AIG Programs and Captives production staff, their clients, TPAs, and AIG Claims staff to bring in new business and renew existing

Skills

Key technologies and capabilities for this role

Commercial InsuranceClaims ManagementCustomer ServiceCommunication SkillsRelationship ManagementUnderwriting CoordinationTPA ManagementStakeholder EngagementClaims ResolutionOnboardingCaptive InsuranceProgram Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

The role requires team members to be primarily in the office to support in-person collaboration, which is a vital part of AIG's culture.

What skills are required for the Programs Claims Client Executive role?

Candidates need a strong understanding of commercial insurance processes, exceptional customer service and communication skills, a proven track record of technical claims skills, influence management of non-direct reports, strong rational decision-making, and the ability to work with colleagues at all levels.

What is the salary or compensation for this position?

This information is not specified in the job description.

What benefits does AIG offer?

AIG provides a comprehensive Total Rewards Program that extends beyond work time, focusing on health, wellbeing, and financial security.

What education is needed for this role?

A Bachelor’s degree or equivalent experience is required, and a Juris Doctor is a plus.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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