Program Manager - Trust and Safety

Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, BiotechnologyIndustries

Requirements

Candidates must have at least 2 years of experience in program management, policy, or process management, with a proven ability to lead complex projects affecting 10-50+ people. A strong track record of problem-solving, analytical decision-making, and self-driven execution is required, along with experience writing detailed proposals, policies, and workflows. Excellent communication, collaboration, and the ability to quickly build expertise and adapt to shifting priorities are essential.

Responsibilities

The Program Manager will optimize policies and processes to improve user experience and internal operations, creating and maintaining proposals, project charters, workflows, and comprehensive policies. They will drive Trust and Safety initiatives using AI to enhance program quality and efficiency, plan and prioritize projects, use data for strategic decisions, mitigate risks, and implement solutions for identified gaps and pain points. Responsibilities also include maintaining key Trust and Safety programs, collaborating with cross-functional teams to align on vision and strategy, drafting standard operating procedures, investigating problem areas, and presenting recommendations for future-state workflows.

Skills

Policy Development

Process Optimization

Change Management

Data Analysis

Risk Mitigation

Project Management

Documentation

Trust and Safety

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$680.3MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Paid Holidays

Phone/Internet Stipend

Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.

Dependency on RentRedi partnership may risk customer acquisition dynamics.

Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.

The platform offers personalized guidance and cost estimates for various home services.

Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.

$75 million financing boosts technology investment and service expansion.

Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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