Trust & Safety Agent
WhatNotSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Home Services, BiotechnologyIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the key responsibilities of this Trust and Safety Program Manager role?
You'll promote user safety by planning initiatives, using AI to improve Trust and Safety programs, optimizing processes, creating policies, and maintaining programs like the Thumbtack Guarantee and Non-Discrimination Policy. Responsibilities include data-driven decision-making, root cause analysis, stakeholder communication, and cross-functional collaboration with teams like Operations, Legal, Product, and Engineering.
What skills or qualities are essential for success in this position?
Key skills include an investigative mindset, action-orientation, familiarity with AI and change management, strong documentation abilities for proposals and workflows, data-driven decision-making, process optimization, quick expertise building, and effective cross-functional collaboration.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What is the salary or compensation for this role?
This information is not specified in the job description.
What makes a strong candidate for this Program Manager role?
A strong candidate has an investigative mindset, action-orientation, familiarity with AI and change management, excels at documentation and process optimization, uses data to drive decisions, builds expertise quickly, and thrives in cross-functional collaboration with minimal guidance.
Thumbtack
Online marketplace connecting consumers with local professionals
About Thumbtack
Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.
San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Remote Work Options
Paid Holidays
Phone/Internet Stipend
Mental Health Support
Risks
Increased competition from OfferUp could dilute Thumbtack's market share.
Dependency on RentRedi partnership may risk customer acquisition dynamics.
Reliance on external funding could be risky if market conditions change.
Differentiation
Thumbtack connects users with 300,000 local service businesses across the U.S.
The platform offers personalized guidance and cost estimates for various home services.
Thumbtack charges professionals for leads, ensuring a straightforward revenue model.
Upsides
Partnership with OfferUp expands market reach and customer base.
$75 million financing boosts technology investment and service expansion.
Experienced leaders enhance legal and user research capabilities, improving trust and experience.
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