Program Manager II / Sr at Plexus

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Bachelor's degree (minimum)
Equivalent combination of education and experience sufficient to perform key job accountabilities

Responsibilities

Engage and lead the Customer Focus Team(s), ensuring understanding of program contract(s)/goals, consistent performance, and empowerment to make decisions and solve problems
Lead engagement with customer(s) on delivery commitments, quarterly business reviews, site visits, and negotiating PPV and NRE
Lead systematic improvements in customer service and satisfaction aligned with Plexus' 5Es and Core Values
Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to develop and implement solutions
Proactively use knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate them
If have direct reports: Exemplify and hold team accountable to Plexus Core Values; evaluate potential, drive succession planning, and provide development and coaching for employees

Skills

Key technologies and capabilities for this role

Program ManagementCustomer Relationship ManagementTeam LeadershipNegotiationFinancial MetricsRisk MitigationBusiness ReviewsQuality MetricsSuccession PlanningCost Analysis

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What education is required for this role?

A minimum of a Bachelor's degree is required, though an equivalent combination of education and experience may be considered.

What are the main responsibilities of the Program Manager?

The role involves leading the Customer Focus Team, managing day-to-day customer relationships, engaging with customers on delivery commitments and reviews, driving improvements using metrics, and mitigating financial risks.

What is the company culture like at Plexus?

Plexus emphasizes its 5Es and Core Values, with leaders exemplifying these values, focusing on team empowerment, systematic improvements in customer service, employee development, coaching, and succession planning.

What makes a strong candidate for this Program Manager position?

Strong candidates will have a Bachelor's degree or equivalent experience, proven ability to lead teams, manage customer relationships, leverage metrics for improvements, and demonstrate Plexus Core Values, especially if they have direct reports.

Plexus

Manufactures and repairs medical devices

About Plexus

Plexus Corp. offers engineering and manufacturing services tailored for medical device manufacturers, focusing on aftermarket repair and maintenance for drug delivery devices. Their services lead to a 50% improvement in turnaround times and a 25% reduction in service costs, while also minimizing quality issues. Plexus stands out by providing end-to-end solutions, utilizing tools like the Strategic Mitigation Action Response Tracker (SMART) to enhance supply chain efficiency. The company's goal is to deliver specialized, high-quality solutions that improve operational efficiency and reduce costs for their clients.

Oradea, RomaniaHeadquarters

1979Year Founded

IPOCompany Stage

Robotics & Automation, HealthcareIndustries

5,001-10,000Employees

Benefits

Professional and personal development

Plexus Global Mentor Program

Accessible Resources

Risks

Closure of Portland facility may indicate operational challenges affecting workforce stability.

Partnership with Simbe Robotics could strain resources if demand exceeds production capabilities.

Integration with Gate Web3 Wallet may expose Plexus to cybersecurity risks.

Differentiation

Plexus offers end-to-end solutions from design to maintenance in multiple sectors.

The company specializes in aftermarket repair for medical devices, improving efficiency and cost.

Plexus's Strategic Mitigation Action Response Tracker aids in predictive risk management.

Upsides

Partnership with Simbe Robotics expands Plexus's role in the growing retail automation market.

Acquisition of a new office building suggests potential for expanded design and development services.

Collaboration with Arch Systems enhances Plexus's Industry 4.0 capabilities for better efficiency.

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