[Remote] Program Manager at Nava

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Government Technology, HealthcareIndustries

Requirements

5-8 years experience managing programs involving cloud infrastructure, site reliability engineering, DevSecOps, or platform engineering
Understanding of security engineering, compliance, and regulated environments
Proven ability to lead multi-disciplinary teams in complex, high-stakes environments
Strong command of Agile and SAFe delivery methodologies
Expertise in risk management, dependency coordination, and program governance
Excellent communication skills with the ability to influence

Responsibilities

Lead end-to-end program planning, execution, and performance for OSRE services, ensuring alignment with CMS’ modernization goals and program objectives
Manage delivery of DevSecOps, cloud infrastructure, SRE, security engineering, and compliance activities across multiple teams
Ensure all work meets CMS standards for security, privacy, availability, reliability, and maintainability
Serve as primary liaison across CMS leadership, ADOs, security stakeholders, and technical partners to ensure cohesive delivery of shared platform capabilities
Facilitate communication, dependencies, and alignment between infrastructure and application development teams
Oversee technical coordination for cross-system incident response, platform support, and modernization activities
Guide teams in applying Agile, SAFe, and modern delivery practices to increase responsiveness and predictability
Support backlog prioritization, capacity planning, release coordination, and program increment (PI) execution
Ensure OSRE services and products are shaped using human-centered design principles, user research inputs, and measurable business outcomes
Identify and mitigate program risks, technical blockers, and organizational challenges
Oversee compliance with CMS security frameworks, governance requirements, and technical standards
Monitor platform performance, service-level metrics, and delivery KPIs to ensure continuous improvement
Provide clear, data-driven program updates, briefings, and decision support to CMS leadership
Translate complex technical issues into actionable insights for business stakeholders
Track and communicate progress of modernization efforts and their impact on CMS’ long-term transformation goals

Skills

Key technologies and capabilities for this role

Program ManagementDevSecOpsSite Reliability EngineeringCloud InfrastructureSRESecurity EngineeringCompliancePlatform EngineeringHuman-Centered Design

Questions & Answers

Common questions about this position

What is the employment type for this Program Manager position?

This is a full-time position.

Is this Program Manager role remote or does it require office work?

This information is not specified in the job description.

What key skills are needed for the Program Manager role?

The role requires skills in end-to-end program planning and execution, managing DevSecOps and SRE activities, Agile and SAFe practices, human-centered design, and risk mitigation.

What is the company culture like at Nava?

Nava emphasizes human-centered design, modern engineering best practices, meaningful impactful work connected to public good, and putting people at the heart of their work with government services.

What makes a strong candidate for this Program Manager position?

Strong candidates will have experience leading program management in complex environments like CMS modernization, coordinating across multiple teams and stakeholders, and ensuring high standards for security, reliability, and human-centered design.

Nava

Develops software for government service improvement

About Nava

Nava Public Benefit Corporation focuses on improving the delivery of government services through user-friendly software solutions. The company partners with federal, state, and local government agencies to enhance the digital experience for citizens, making services more accessible and effective. Nava's approach involves service design and software development, often resulting in long-term contracts where they provide ongoing support and improvements. They gained initial recognition for their work on HealthCare.gov and have since expanded to other public programs. A key aspect of Nava's operations is its commitment to diversity, equity, and inclusion, ensuring that their workforce reflects the communities they serve. The goal of Nava is to build trust between the government and citizens by transforming how services are delivered, especially during critical times.

Washington, District of ColumbiaHeadquarters

2015Year Founded

$2.1MTotal Funding

DEBT_PPCompany Stage

Government & Public Sector, Social ImpactIndustries

201-500Employees

Benefits

Medical, dental, & vision

20 days of PTO accrued

Unlimited sick leave

Paid parental leave

Sabbatical leave

401k contributions match at 4% of your salary

Flexible work arrangements

$1,000 new home office set up budget, monthly phone allowance

Monthly partial reimbursement for utilities (where applicable)

$2,000 annual tuition & professional development budget

Equity stock options

Employee referral program

Commuter benefits

Risks

Dependence on government contracts exposes Nava to financial instability from budget changes.

AI use in government services may face scrutiny over data privacy and ethics.

Resistance to digital transformation within government agencies could delay project outcomes.

Differentiation

Nava specializes in user-friendly software solutions for government services.

The company is a public benefit corporation focused on social impact projects.

Nava's diverse workforce reflects the communities it serves, enhancing solution equity.

Upsides

Nava's AI-driven solutions enhance public benefits enrollment, increasing accessibility.

Government IT modernization trends offer Nava expansion opportunities in digital transformation.

Strategic partnerships, like with Aquia Inc., boost Nava's cybersecurity and cloud capabilities.

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