Manager, Professional Services
BranchSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Communications, Customer Experience, SoftwareIndustries
Requirements
The ideal candidate possesses strong analytical and problem-solving skills, strategic thinking abilities, and a track record of developing and working with professional services offers. They should have experience in conducting organizational assessments, proficiency in data analysis and correlations, and the ability to work effectively with cross-functional teams, demonstrating a positive, team-focused attitude and effective written and presentation skills.
Responsibilities
The Professional Services Strategy & Business Operations Sr. Manager is responsible for developing and implementing strategies to improve efficiency and drive growth within Professional Services. Key duties include leveraging data-based strategies for operational transformation, identifying and prioritizing new professional services opportunities, conducting competitive analysis, developing business cases, and establishing adherence to Project Management Office (PMO) best practices for technical delivery.
Skills
strategic planning
business operations
efficiency improvement
growth driving
cross-functional team collaboration
data analysis
KPI monitoring
process improvement
user behavior analysis
AI proficiency
innovation
8x8
Cloud communications and collaboration platform
About 8x8
8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.
Campbell, CaliforniaHeadquarters
1987Year Founded
$253.1MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees
Risks
Increased competition from emerging players like Five9.
Potential security vulnerabilities from third-party integrations.
Rapid technological advancements may outpace current offerings.
Differentiation
8x8 holds over 125 patents, showcasing its commitment to innovation.
Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.
Offers a comprehensive platform unifying customer engagement and internal communications.
Upsides
AI-powered insights enhance decision-making and customer satisfaction.
Video engagement capabilities offer dynamic and personalized customer interactions.
Strong global presence with support in over 55 countries.
Related Jobs
RemoteRemoteBusiness Operations Lead
AtticusSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteGrowth Strategy Director, Strategic Program Management
HumanaSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteSenior Manager, Service Delivery
bswiftSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteSenior Director, Services Transformation
Model NSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteFinancial Planning and Analysis Professional
HumanaSalary not specified
- Full Time
- Mid-level (3 to 4 years)