Professional Services Strategy & Business Operations Sr. Manager

Ohio, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, Customer Experience, SoftwareIndustries

Requirements

The ideal candidate possesses strong analytical and problem-solving skills, strategic thinking abilities, and a track record of developing and working with professional services offers. They should have experience in conducting organizational assessments, proficiency in data analysis and correlations, and the ability to work effectively with cross-functional teams, demonstrating a positive, team-focused attitude and effective written and presentation skills.

Responsibilities

The Professional Services Strategy & Business Operations Sr. Manager is responsible for developing and implementing strategies to improve efficiency and drive growth within Professional Services. Key duties include leveraging data-based strategies for operational transformation, identifying and prioritizing new professional services opportunities, conducting competitive analysis, developing business cases, and establishing adherence to Project Management Office (PMO) best practices for technical delivery.

Skills

strategic planning

business operations

efficiency improvement

growth driving

cross-functional team collaboration

data analysis

KPI monitoring

process improvement

user behavior analysis

AI proficiency

innovation

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.

Potential security vulnerabilities from third-party integrations.

Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.

Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.

Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.

Video engagement capabilities offer dynamic and personalized customer interactions.

Strong global presence with support in over 55 countries.

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