Professional Services Snr Project Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, Unified Communications, Contact Centers, Customer EngagementIndustries

Requirements

Candidates must possess a Bachelor's Degree in Engineering, Computer Science, technology, business, or a related technical field. A minimum of 3-4 years of prior experience in a project management or related position is required. Strong experience in cross-department project coordination, organizational and prioritization skills, facilitation experience, and interpersonal and communication skills, including technical writing, are essential. The ability to influence project assessment, planning, design, development, and implementation processes, work effectively with both external client managers and internal business, technical, and operational teams, help spin-up new teams, determine effective project management methodologies, and apply analytical skills to evaluate technical and system problems is also necessary.

Responsibilities

The Professional Services Sr. Project Manager will provide project management support for moderately complex projects with a diverse client base, working with client stakeholders to understand business and process issues and identify how Vonage can assist. They will collaborate with cross-functional Vonage stakeholders to define project plans and scope, and support all aspects of project planning and execution, including requirements gathering, chartering, scope definition, resource estimation, staffing, risk and change management, close-out, and reporting. Responsibilities also include facilitating communication, ensuring client needs are addressed, preparing project-related communication and presentation packages, monitoring metrics and reporting on progress, ensuring consistency with Vonage standards, participating in post-project evaluations, and identifying process improvement strategies.

Skills

Project Management

Cloud Communications

Customer Engagement

Unified Communications

Contact Centers

Business Process

Scope Management

Change Management

Resource Management

Budget Management

Timeline Management

Stakeholder Management

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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