Professional Services Consultant I at Fortra

United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Previous experience with MFT products and/or scripting experience
Programming experience
CISSP and/or additional security certifications
Linux and Windows experience desired. IBM experience is a plus
Cloud experience helpful (e.g. AWS, Azure, GCP)
Containerization experience helpful (e.g. Docker)
SQL experience – language and experience with the major vendors including Microsoft SQL Server, MySQL, PostgreSQL, and DB2
Strong ability to interpret data and provide actionable insights and recommendations
Strong organizational and communication skills
Ability to travel regionally as needed (less than 20%)

Responsibilities

Perform training to customers so they can take full advantage of our product features
Deliver professional services to ensure successful product implementations for our customers
Perform training for Fortra’s business partners so they can effectively provide technical services and support for our products to their customers
Conduct product demos and proof-of-concepts (POCs) to prospective customers, demonstrating how our products can solve their challenges and meet their unique needs
Help to determine the amount of training and consulting services that a customer needs to effectively implement our products. Work with the sales team to generate quotes and statements of work (SOWs) for these services
Ensure our Customer Life Cycle is being implemented, looking for ways to continuously enhance our customer experience
Provide feedback and enhancement requests to the R&D team on how to improve our product(s) to better serve our customers and expand market share
Ability to travel regionally as needed (less than 20%) to implement client environments with software solutions
Post articles, tips and techniques on our knowledge base as needed
Always conduct self in a professional manner and adhere to Fortra procedures and policies
Always demonstrate a high level of integrity, honesty and customer service when interacting with Fortra employees, prospects and customers

Skills

Customer Training

Professional Services

Product Demos

Proof of Concepts

Software Implementation

Customer Success

Sales Support

Technical Consulting

Knowledge Base Contributions

Fortra

Cybersecurity solutions for businesses and enterprises

About Fortra

Fortra provides cybersecurity solutions aimed at protecting businesses from evolving cyber threats. Their products include threat detection and response, data protection, network security, and automation tools, all designed to work together seamlessly. Fortra differentiates itself from competitors by focusing on customer success and offering integrated and scalable solutions that can adapt to the needs of both small and large organizations. The company's goal is to simplify cybersecurity for its clients, ensuring they can operate securely and efficiently in a complex digital landscape.

Eden Prairie, MinnesotaHeadquarters

1991Year Founded

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Increased competition from market leaders may impact Fortra's market share and pricing.

Potential class action suit from ransomware attack could harm Fortra's reputation and finances.

Dependency on third-party distributors may affect direct customer relationships and profit margins.

Differentiation

Fortra offers integrated and scalable cybersecurity solutions for diverse business needs.

The company focuses on customer-centric approaches to enhance cybersecurity posture and automation.

Fortra's XDR solution provides comprehensive security across identity, network, cloud, and endpoints.

Upsides

Growing demand for XDR solutions boosts Fortra's market potential and client base.

Strategic partnerships in North America and EMEA expand Fortra's reach and service offerings.

Recognition as a market leader in security awareness training enhances brand reputation.

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