Professional Services Consultant - Email Security/ZenGuide at Proofpoint

California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or customer success
Experience in large systems design and enterprise email environments (Exchange/M365, and G Suite)
LINUX system administration experience
Understanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAP
Strong understanding of RFC 822 and Sendmail
Proficiency in Directory protocols (LDAP, Windows AD, and Azure AD)
Working knowledge of authentication methodologies (SAML)
Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.)
Comfortable presenting and explaining technology to individuals with low technical expertise
Patience under pressure
Must be able to thrive in a fast-paced environment
Sound technical experience and skills, blended with strong interpersonal and communication skills
Proactive, responsible, highly motivated

Responsibilities

Engage with Proofpoint customers as a product expert to implement solutions, typically via web conferencing tools
Perform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation
Manage light project management duties
Manage a significant case load of varying customer and project types concurrently
Provide technical expertise and real-life experience in creating solutions, designs, proof of concept, and implementation
Deliver product (including administrative and UI) knowledge transfer to customers and partners
Drive high levels of customer satisfaction
Be a strong voice for customers into the Marketing, Product, and Engineering teams to improve the product
Coordinate with multiple parties -- internal departments as well as the customer -- to ensure timely and satisfactory resolution to technical issues, and completion of projects
Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization
Deploy, optimize, troubleshoot, and resolve issues with Proofpoint solutions
Lead implementations of Proofpoint solutions and maintain technical relationships with customers
Interact at senior levels as well as with technical staff within the traditional IT organization
Take responsibility and accept accountability for successful customer engagements and partner technical relationships

Skills

Key technologies and capabilities for this role

Email SecurityZenGuideProofpointCybersecurityImplementationDeploymentOptimizationTroubleshootingTechnical SupportCustomer Engagement

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office work?

The role involves engaging with customers typically via web conferencing tools, suggesting a remote work arrangement.

What key skills are required for the Professional Services Consultant role?

The role requires sound technical experience and skills, strong interpersonal and communication skills, and the ability to handle implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation.

What are Proofpoint's core values and company culture like?

Proofpoint is guided by BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. They emphasize a global team that breaks barriers to redefine cybersecurity.

What makes a strong candidate for this position?

A proactive, responsible, highly motivated individual with technical expertise, strong communication skills, and the ability to take responsibility for successful customer engagements stands out.

Proofpoint

Cybersecurity solutions for email and digital communication

About Proofpoint

Proofpoint specializes in cybersecurity, focusing on protecting organizations from advanced threats and compliance risks. The company offers a range of solutions that secure email, social media, and other digital communication channels against cyber threats like phishing, malware, and ransomware. Its products work by utilizing advanced technologies, including machine learning and artificial intelligence, to detect and respond to threats in real-time. Proofpoint differentiates itself from competitors by providing user-friendly solutions that easily integrate into existing IT systems, along with subscription-based services that allow clients to select service tiers tailored to their needs. The company's goal is to enhance the cybersecurity defenses of various organizations, from large enterprises to small businesses, ensuring their digital communications remain secure.

Sunnyvale, CaliforniaHeadquarters

2002Year Founded

$55.4MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health, dental, & vision

Employer-paid life, disability & employee assistance programs

Unlimited PTO

401K match

Remote work option

Risks

Integration challenges with Tessian and Illusive could disrupt operations.

Regulatory scrutiny may delay acquisition closings, affecting strategic plans.

Reliance on AI poses risks if technologies fail to adapt to new threats.

Differentiation

Proofpoint leverages AI and machine learning for real-time threat detection.

The company offers a comprehensive suite of cybersecurity solutions for digital communication.

Proofpoint's subscription-based model ensures recurring revenue and flexible service tiers.

Upsides

Acquisitions of Tessian and Illusive enhance AI-driven threat protection capabilities.

Growing demand for ITDR solutions boosts Proofpoint's market position.

Increased focus on AI-driven email security solutions aligns with industry trends.

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