Director, Professional Services Tech Delivery
AdobeSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess 3+ years of experience in implementation consulting, professional services, or a related field, preferably within a SaaS environment, along with strong technical aptitude, including working knowledge of APIs and the ability to troubleshoot data flows, and solid understanding of SaaS ecosystems with experience integrating tools like Shopify, Salesforce, Zendesk, or HubSpot. Excellent communication and relationship-building skills are required, including the ability to explain technical concepts to non-technical audiences and influence VP-level stakeholders, and a strong understanding of logic-based workflows.
Responsibilities
As a Professional Services Consultant, you will lead mid-market and enterprise customers through the entire onboarding and implementation journey, serving as both a technical partner and strategic advisor to clients, building logic-based workflows, configuring Generative AI, implementing integrations, and enabling clients to confidently manage the platform post-launch. You will also collaborate cross-functionally with teams across Sales, Technical Services, Product, and Engineering to align on requirements, remove blockers, and ensure each project is delivered smoothly, deploying Ada across messaging, email, and voice channels, and tailoring implementations to align with each client’s infrastructure and strategic priorities.
Skills
AI platform integration
Workflow automation
Generative AI configuration
System integration
Customer onboarding
Technical consulting
Ada
Automates customer service with AI chatbots
About Ada
Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.
Key Metrics
Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees