Professional Services Consultant at Gong.io

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

5+ years of consulting experience, preferably in a customer-facing professional services role
Track record of building trust and developing customer relationships
Lead discovery workshops to uncover business pain and design elegant solutions to complex problems within the Gong Platform
Develop polished, enterprise-grade deliverables (e.g., presentations, documentation, roadmaps) suitable for consumption by all stakeholders, up to and including senior leadership
Understanding of revenue functions like forecasting, prospecting, and building/converting pipeline
Knowledge of project management essentials (scope, schedule, and budget management)
Strong CRM experience or knowledge (Salesforce.com, Hubspot, or Dynamics preferred)
Experience with SaaS applications that support large-scale business processes
Expert with project management tools (Smartsheet, Asana, Monday, etc.)
Ability to work with various Customer Ops & Technical teams, with the proven ability to translate complex technical concepts into clear, actionable business solutions
Proven ability to lead change within customer organizations
Experience with AI workflow configuration, including agent customization, prompt engineering, and finetuning
Excellent communication, interpersonal skills, and eloquent writing skills

Responsibilities

Provide a best-in-class consulting experience and ensure that Gong is influencing customers’ revenue outcomes
Participate in discovery workshops to uncover business pain and recommend elegant solutions to complex problems within the Gong Platform
Effectively prioritize competing objectives across multiple customer engagements
Consult on change management practices that empower sustained adoption throughout a customer journey
Provide clear and consistent project status updates to communicate critical risks and mitigation strategies to an executive audience
Maintain product expertise across the Gong product line, API’s, and 3rd party apps
Work closely with customers' technical and security teams to deploy Gong, and guide them in integrating with their internal systems
Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales
Conduct & coordinate meetings onsite and remotely according to Gong’s Professional Services methodology standards
Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services

Skills

Key technologies and capabilities for this role

Change ManagementAPIsProject ManagementDiscovery WorkshopsCustomer SuccessRevenue IntelligenceSaaS DeploymentSecurityProduct ExpertiseExecutive Communication

Questions & Answers

Common questions about this position

What locations can I apply for this Professional Services Consultant role?

Candidates are sought in the hub locations: San Francisco, Austin, Salt Lake City, Chicago, or NYC.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What are the key qualifications and skills required for this role?

Candidates need 5+ years of consulting experience preferably in customer-facing professional services, a track record of building trust and customer relationships, ability to lead discovery workshops, develop polished enterprise-grade deliverables, and understanding of revenue functions like forecasting, prospecting, and pipeline building.

What does the team structure look like for this position at Gong?

You'll join Gong’s Managed Services team and work cross-functionally with Sales, CS, Product, and Support.

What makes a strong candidate for the Professional Services Consultant role?

A strong candidate has 5+ years of customer-facing consulting experience, proven ability to build customer trust, lead discovery workshops, create executive-level deliverables, and deep knowledge of revenue functions.

Gong.io

Revenue intelligence platform for customer interactions

About Gong.io

Gong provides a platform focused on revenue intelligence, which helps businesses capture and analyze customer interactions. The platform uses artificial intelligence to integrate various customer communications into one system, allowing companies to gain insights that inform their decision-making and enhance revenue growth. Gong caters to a wide array of clients, including sales, marketing, and customer success teams across different industries. Its subscription-based model allows organizations to pay for access to the platform, with pricing tiers based on user count and desired features. The main goal of Gong is to support businesses in optimizing their go-to-market strategies by delivering actionable insights derived from customer data.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$570.1MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Mental health support resources

Weekly wellness events

Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Retirement savings & financial coaches

Commuter & parking benefits

Training & learning programs

Monthly lunch & learns

Mentor & buddy programs

Risks

Increased competition from Highspot and Seismic may pressure Gong's market share.

Rapid market growth could attract new entrants, impacting Gong's growth trajectory.

Challenges in measuring AI success may affect customer retention and acquisition.

Differentiation

Gong's platform integrates all customer interactions into a single system for better insights.

The company uses proprietary AI to analyze customer interactions, enhancing decision-making.

Gong's subscription model offers tiered access based on user numbers and functionality.

Upsides

Gong's integration with ChurnZero enhances customer success management with AI-driven insights.

The company's inclusion in Forbes Cloud 100 highlights its market leadership and innovation.

Gong's 'Ask Anything' solution boosts win rates by 26%, enhancing revenue team efficiency.

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