Professional Services Analyst at Remitly

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Research, Academia, Government, HealthcareIndustries

Requirements

Experience in professional services, technical consulting, or customer success
Familiarity with Identity and Access Management (IAM) and SSO standards
Understanding of application security, APIs, and networking fundamentals
Strong problem-solving and communication skills, with the ability to explain technical concepts clearly
Comfortable managing multiple projects and working across teams
Experience with BI tools (e.g., Tableau, Adobe Analytics) is a plus
Experience with cloud platforms (e.g., Databricks) and model governance is beneficial

Responsibilities

Leading customer onboarding and integration projects from initiation to go-live
Delivering secure SSO integrations (e.g., SAML, LTI, SMART on FHIR) that meet customer needs
Maintaining and supporting key product partnerships (e.g., Open Athens, Granular Usage Reporting)
Collaborating with IT and engineering teams to troubleshoot and resolve integration issues
Providing training, resources, and technical guidance to customer-facing teams
Documenting workflows, best practices, and reusable assets to support scalability
Sharing feedback from integrations to inform product improvements
Staying informed on identity and access trends to support internal teams
Managing multiple projects, ensuring timely and effective delivery
Contributing to initiatives that improve service quality and operational efficiency

Skills

SAML

SSO

LTI

SMART on FHIR

Open Athens

Granular Usage Reporting

Federated Access

Customer Onboarding

Project Management

Technical Troubleshooting

Identity Management

Documentation

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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