Job Description

Position Overview

Western Digital is seeking a skilled IT Asset Manager to develop and implement global Hardware Asset Management (HAM) policies, processes, and standards. This role is crucial for maintaining an accurate inventory of IT assets, managing their lifecycle, and optimizing their utilization to reduce costs.

Employment Type

Full-time

Location Type

Remote

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. We are a company of problem solvers, enabling systems that make cities safer, cars smarter, and powering the data centers behind many of the world’s biggest companies. Our technology supports platforms for entertainment, social media, online shopping, and captures precious moments through flash memory cards. We offer an expansive portfolio of technologies, storage devices, and platforms for both business and consumers, under brands like Western Digital®, G-Technology™, SanDisk®, and WD®. Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Key Responsibilities

• Develop and implement global HAM policies, processes, and standards in alignment with ITIL best practices.
• Maintain an accurate and up-to-date inventory of all hardware assets (desktops, laptops, network devices, servers, etc.).
• Manage the entire IT asset lifecycle activities from procurement to disposal.
• Monitor hardware asset performance, utilization, warranty status, and maintenance contracts.
• Provide data-driven insights and reports to support decision-making regarding refresh cycles, cost analysis, finance planning, and budgeting related to IT Assets.
• Conduct regular asset audits to identify discrepancies and address compliance concerns.
• Supervise regional asset coordinators or analysts to ensure consistent HAM practices globally.
• Manage vendor relationships and service level agreements (SLAs) related to hardware assets.
• Analyze asset usage data to identify opportunities for cost reduction and asset optimization.
• Optimize IT asset utilization and reduce costs through effective tracking and reallocation.
• Identify opportunities for improving the efficiency of processes, driving automated and standardized solutions.
• Monitor Purchase Order housekeeping in cooperation with the Requestor and run monthly reports.
• Manage relationships with vendors to address asset-related issues and ensure timely support.

Qualifications

Education

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

Experience

• 6+ years in IT Asset Management (HAM), CMDB administration.
• Overall 8 to 10+ years of experience in IT Operations.
• Hands-on experience with ITAM/CMDB tools (e.g., ServiceNow).
• Strong Excel knowledge and basic BI skills.
• Familiarity with ITIL processes (ITIL certification is a plus).
• Proficient in creating and automating reports and dashboards.
• Experienced in handling multi-regional teams and training onsite engineers.

Technical Skills

• Strong understanding of hardware/software asset lifecycle management.
• Strong knowledge of asset cost, classes, and risk management.

Soft Skills

• Excellent written and verbal communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on data accuracy.

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees and our company.