Production Support Specialist - Trading at Tala

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

YesVisa

Financial Services, Trading, TechnologyIndustries

Requirements

Bachelor’s degree in Computer Science, Engineering, Finance, or Quantitative Finance
Knowledge of FIX and other order/rfq/trading protocols (mandatory)
Minimum 5+ years of experience in application production support to the business on a trading desk
Comfortable working on UNIX/Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc.)
Experience working with relational and no-relational databases, good SQL skills
Programming background in scripting language (TCL, Perl, Python, etc.)
Deep understanding of Agile and Continuous delivery (CI/CD, Jenkins, Docker, Kubernetes, etc.)
Experience and knowledge in ELK stack, RabbitMQ
Support or DevOps experience across all stages (inception, analysis, design, runtime, maintenance, and support)
Excellent analytical and problem-solving skills, with the ability to work under pressure
Knowledge of Capital Market and Investment Banking Activities (plus)

Responsibilities

Diagnose and resolve application issues promptly to ensure smooth operations
Follow escalation, incident, and problem management protocols
Work with internal teams to improve processes and boost application reliability
Manage the full lifecycle of specific projects when assigned
Share knowledge with the team to maintain 24/6 global follow-the-sun support
Liaise with other branches to strengthen teamwork and service quality
Provide out-of-hours or weekend support when required, sometimes on short notice
Create and maintain detailed incident/problem tickets, including all resolution steps

Skills

FIX

Trading Protocols

UNIX

Linux

Shell Scripting

Windows

PowerShell

Batch

Incident Management

Problem Management

Application Support

Tala

Digital wallet and lending platform for underserved

About Tala

Tala operates as a digital wallet and lending platform that focuses on providing financial services to individuals who are often overlooked by traditional banks. The platform uses artificial intelligence and machine learning to create a personalized financial experience for its users. Customers can access instant credit, transfer money easily, and pay bills all through a single app. Tala's unique data tools allow it to serve a diverse range of customers, including those without access to conventional banking. The company generates revenue through interest and fees on the credit it offers, as well as transaction fees for money transfers and bill payments. Operating in multiple countries across three continents, Tala adapts its services to different markets while aiming to enhance the financial well-being of its users by providing tailored credit lines and financial advice.

Santa Monica, CaliforniaHeadquarters

2011Year Founded

$341.1MTotal Funding

DEBTCompany Stage

Fintech, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Risks

Increased competition from Stripe in crypto payments could challenge Tala's market position.

Keytom's launch may attract Tala's crypto-interested customer base, reducing market share.

Apple's NFC chip decision could lead to more competition in the digital wallet space.

Differentiation

Tala uses AI to offer personalized financial experiences to underserved individuals.

The company provides instant credit and expansive bill payment options via a single app.

Tala's proprietary data tools enable services for those without traditional banking access.

Upsides

Integration of stablecoin payments could enhance Tala's transaction speed and cost-effectiveness.

Apple's NFC chip opening may allow Tala to offer more seamless payment options.

Equifax's AI advancements highlight potential for Tala to improve its credit scoring systems.

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