Arcadia

Production Support Analyst (PST Hours)

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Requirements

Candidates should possess experience in product support and/or data analysis, and an understanding of US healthcare and care management. Familiarity with technologies such as AWS, Postman, New Relic, JIRA, and log review is preferred.

Responsibilities

As a Production Support Analyst, you will triage, troubleshoot, and resolve requests reported by Arcadia customers and internal stakeholders, collaborating with diverse teams to diagnose and fix complex issues. You will assist in intake, triage, and resolution of support tickets, manage work queues, maintain process documentation, and provide Root Cause Analysis for data and application related issues. You will also serve as a resource for both customers and internal stakeholders, identify areas of improvement, and collaborate with Product and Engineering teams to advocate for resolution of production bugs and feature enhancements.

Skills

AWS
Postman
New Relic
JIRA
Customer Support
Troubleshooting
Data Analysis
Log Monitoring
Healthcare Knowledge

Arcadia

Data-driven healthcare solutions and analytics

About Arcadia

Arcadia focuses on improving healthcare outcomes through data-driven solutions in the healthcare sector, particularly in population health management. The company analyzes and manages the health outcomes of groups of people, serving clients such as healthcare providers, insurance companies, and government agencies. Its main product is a data platform that uses big data technology to process and store large volumes of healthcare data, allowing organizations to access and analyze this information effectively. This leads to better decision-making and enhanced patient care. Unlike many competitors, Arcadia offers a comprehensive suite of tools and consulting services that help clients optimize their use of the platform, particularly in areas like STARS HEDIS and risk adjustment accuracy. The goal of Arcadia is to improve efficiency in healthcare delivery, reduce disparities, and achieve better health outcomes for populations.

Key Metrics

Boston, MassachusettsHeadquarters
2002Year Founded
$28.7MTotal Funding
DEBTCompany Stage
Consulting, HealthcareIndustries
501-1,000Employees

Benefits

Flexible Work Hours
Unlimited Paid Time Off

Risks

Integration challenges from CareJourney acquisition may disrupt operations.
Departure of former CTO Jonathan Cook could impact Arcadia's innovation.
Intensifying competition in healthcare data analytics threatens Arcadia's market share.

Differentiation

Arcadia integrates CareJourney's market intelligence for comprehensive healthcare insights.
Arcadia's platform offers real-time data analysis for improved healthcare decision-making.
Arcadia's generative AI assistant enhances care team efficiency and reduces burnout.

Upsides

Arcadia's acquisition of CareJourney expands its customer portfolio to nearly 200.
The healthcare data market is projected to triple by 2030, benefiting Arcadia.
Arcadia's AI assistant boosts productivity by reducing data interpretation time.

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