Production Control Specialist at RPS North America

Auburn, Washington, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, DefenseIndustries

Requirements

Works independently under minimal supervision
Familiar with all job tools
Utilizes ERP system to research and analyze customer situations
Familiar with NADCAP and Company requirements

Responsibilities

Resolves customer requests, questions, and complaints frequently requiring analysis of situations to determine best use of resources
Serves as customer focal for all customer questions, concerns, and problem resolution
Serves as liaison between the customer and various departments throughout facility
Acts as liaison between customers and plant personnel to facilitate flow of materials, tooling, paperwork, etc., in and between work centers to ensure 100% on-time delivery
Manages and coordinates customer short flows and AOG’s (aircraft on ground), including negotiating due dates when on-time delivery is in jeopardy
Communicates with Production, scheduling, shipping, and purchasing to acquire dates to report to customers
Proactively reviews all delivery schedules via system generated reports and customer portals
Reviews customer sales orders – filters FAI orders, verifies pricing on all orders, and verifies lead time on sustaining orders
Manages incomplete PO’s with customers to ensure all information meets NADCAP and Company requirements
Relays customer changes (address, locations, contacts, and other important information) to proper personnel
Serves as main contact and resident expert for each assigned customer regarding issues such as contract requirements, specific individual needs, lead-times, etc
Reviews all P.O.C.’s and new order entry reports and applies changes or works with others as necessary to determine required actions
Proactively reviews and manages delivery schedules
Maintains a hands-on approach to status and handles delinquencies; knows where they are within the plant and the projected delivery date; provides status to the customer in the format they request or agree upon
Identifies potential problems, analyzes, and proposes alternatives for resolution for any issues that may jeopardize on-time delivery; requests, charges, and tracks expedite costs as required
Coordinates the efficient flow of product through the manufacturing process
Utilizes capacity management techniques to maximize throughput and reduce constraints to perform processes necessary to efficiently meet the customer’s demand
Depending on the needs of the site location, reviews, manages, and executes orders to manufacturing to support customer demands
Continually works to build a long-term relationship with the customer
Acts as a “goodwill ambassador” as well as liaison and problem solver for both the customer and Sonaca North America
Functions as a productive, contributing, and responsible member of his/her work team
Cross trains and supports customer service team objectives as required

Skills

Customer Service

Order Processing

Problem Resolution

Sales Order Management

On-Time Delivery

Scheduling Coordination

AOG Management

Liaison

Production Communication

Customer Portals

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees