Product Support Specialist II or III - Ditch Witch at The Browser Company

Perry, Oklahoma, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Manufacturing, Construction EquipmentIndustries

Requirements

5-10 years (Level II) or 10+ years (Level III) on-the-job experience in equipment assembly and/or technical repair
Effective communication skills and group presentation skills
Ability to maintain a positive, professional attitude in demanding situations
Ability to handle and position components weighing in excess of 50 pounds
Regular, extended use of telephone, PC, tablet, and smartphone
Willingness to work 5 shifts on-site in Perry, OK (fully remote considered for Texas candidates with prior related experience), 8-hour days Monday-Friday, overtime on short notice, and participate in on-call rotation for after-hours emergency support
Ability to work in office, shop, and outdoor environments, including physical hazards, tight quarters, awkward positions, unimproved terrain, construction sites, and all weather conditions
Proficiency with hand and power tools (e.g., wrenches, screwdrivers, hammers, cutting torches, welders, impact tools) and handling hazardous materials (e.g., solvents, oils, grease, fuels)
Willingness to travel (air and highway, domestic and international) and obtain/maintain active, valid US Driver's license and US Passport
No VISA sponsorship available

Responsibilities

Provide technical support, feedback of field information, and technical training on American Augers and Ditch Witch equipment
Problem solve with mechanical, hydraulic, electrical, and electronic systems
Resolve customer issues
Manage warranty claims
Communicate customer needs
Perform other duties as assigned

Skills

technical support

problem solving

mechanical systems

hydraulic systems

electrical systems

electronic systems

warranty claims

customer communication

presentation skills

The Browser Company

Develops a user-friendly web browser

About The Browser Company

The Browser Company develops a web browser called Arc, which focuses on providing a more intuitive and organized online experience for users. Arc is designed to be user-friendly and efficient, aiming to improve how people interact with the internet compared to traditional browsers. Unlike many existing browsers, Arc seeks to streamline the browsing process, making it easier for users to manage their online activities. The Browser Company differentiates itself from competitors by targeting a more modern and simplified user experience, backed by a team of experienced professionals from notable tech companies. Their goal is to enhance the way users navigate the web, potentially disrupting the current browser market with their fresh approach.

New York City, New YorkHeadquarters

2019Year Founded

$133.1MTotal Funding

LATE_VCCompany Stage

Consumer SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Home Office Stipend

Paid Parental Leave

Risks

Arc's recent security vulnerability could undermine user trust and adoption.

Dia may face competition from established AI-integrated browsers like Microsoft's Edge.

The freemium model may limit revenue if premium features aren't compelling.

Differentiation

Arc offers a more personal and creative browsing experience than traditional browsers.

The Browser Company is led by seasoned tech professionals from Instagram, Tesla, and Google.

Arc's AI-powered features, like 'Call Arc', enhance user interaction and efficiency.

Upsides

The Browser Company raised $50 million, valuing it at $550 million.

Growing demand for personalized browsing experiences supports Arc's market entry.

The launch of AI-centric browser Dia could attract a wider audience in 2025.

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