Customer Experience Agent
WhatNotSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Home Services, SaaSIndustries
Requirements
- 1 year of contact centre experience, preferred
- Be agile and adaptable to solve problems quickly in a fast-growing, changing environment
- Be empathetic to customers' journeys and comfortable diving into their issues
- Be clear and effective in verbal communication over the phone, articulating information concisely with a friendly demeanor
- Be able to craft professional and empathetic responses via email and chat, with attention to detail and clarity in writing
Responsibilities
- Respond to inquiries from new and existing customers through live chat, phone, or email, encompassing the entire Jobber ecosystem
- Troubleshoot issues or problem solve questions about features, bugs, or workflows
- Maintain high channel productivity across different mediums
- Act as a liaison for customer feedback to product and technical teams
- Build a knowledge base of FAQs and document all feedback and recommendations from customers, ensuring data integrity to shape future decisions
Skills
Customer Support
Product Support
Customer Success
Troubleshooting
Communication
SaaS
CRM
Jobber
SaaS platform for home service management
About Jobber
Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.
Edmonton, CanadaHeadquarters
2011Year Founded
$180.7MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees
Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Parental Leave
Professional Development Budget
Wellness Program
Risks
Increased competition from AI-driven platforms may reduce Jobber's market share.
Economic fluctuations could impact small businesses' ability to afford Jobber's services.
Integration issues with third-party services may lead to customer dissatisfaction.
Differentiation
Jobber offers a comprehensive SaaS platform for home service businesses.
The platform integrates AI tools like Jobber Copilot for enhanced decision-making.
Jobber's subscription model includes features like quoting, scheduling, and invoicing.
Upsides
Jobber's AI-powered Copilot enhances business strategies and operations.
The partnership with Stripe offers embedded financial services for better cash flow management.
Jobber's new marketing tools help businesses grow through online reviews and campaigns.
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