Product Support III at Medtronic

Brampton, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Broad practical knowledge of operational systems and practices, typically gained through extensive experience and/or education
Minimum of 4 years of relevant experience
Strong interpersonal skills and product knowledge for responding to and troubleshooting customer inquiries
Ability to document customer information, troubleshooting, and recurring product issues
Ability to report complaints and Adverse Drug Reactions (ADR)
Performs a wide variety of non-routine clerical and administrative tasks under limited supervision
Ability to provide assistance, training, guidance, coaching to lower level employees
Ability to make minor changes in systems and processes and propose solutions to problems
Ability to communicate with internal and external contacts on matters of moderate importance
Regularly required to be independently mobile, interact with a computer, and communicate with peers and co-workers

Responsibilities

Responds to customer product inquiries, issues, or malfunctions via telephone or chat sessions
Troubleshoots customer concerns, issues raised during training, product use, malfunctioning products, and/or software applications, and recommends corrective action
Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development
Responsible for reporting complaints and Adverse Drug Reactions (ADR)
Provides assistance and training to lower level employees
Performs a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments
Works to deliver day-to-day objectives with significant impact on achievement of results for the job area
Obtains or provides information or data requiring some explanation or interpretation
Makes minor changes in systems and processes to solve problems or improve effectiveness of job area
Independently proposes solutions to problems for manager review
Communicates typically with internal and external contacts and obtains/provides information on matters of moderate importance

Skills

Product Support

Troubleshooting

Customer Service

Telephone Support

Chat Support

Diabetes Products

Product Knowledge

Complaint Reporting

Adverse Drug Reactions

Documentation

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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