Product Support Engineer at Dexterity

Redwood City, California, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Warehouse AutomationIndustries

Requirements

Hands-on experience with hardware diagnostics, repairs, retrofits, and lifecycle service actions
Deep understanding of Physical AI systems, including electrical, mechanical, and electromechanical subsystems
Ability to lead on-site investigations and coordinate fixes in warehouse conditions (temperature variations, industrial noise, prolonged standing/walking)
Strong communication skills to interface with technical teams, operations leaders, Application Support, and TAC
Willingness to spend up to 80% of time deployed at customer sites, potentially for weeks or months, with minimized frequent travel
Capability to manage warranty claims, track spares, and implement retrofits/system upgrades
Location: Redwood City, CA (office desk-based tasks and lab-floor testing)

Responsibilities

Serve as the primary field engineer ensuring reliable operations of Dexterity’s Mech systems at customer sites
Lead on-site investigations, own root-cause analysis of hardware and system issues using diagnostics, logs, and hands-on testing
Perform repairs, replacements, retrofits, and system upgrades
Manage warranty claims, track spares, and process RMAs for assigned sites
Drive pilot execution for new product introductions, resolve early issues, and meet customer KPIs
Maintain high system uptime by diagnosing root causes and executing rapid, durable fixes
Partner with Application Support, TAC, and HQ engineering to troubleshoot complex issues
Act as the face of Dexterity Engineering in the field, resolving chronic issues and maintaining long-term system health
Author runbooks, knowledge base articles, and automated diagnostics to reduce repeat incidents
Become the named technical point-of-contact for strategic sites
Deliver actionable bug reports and reproducible cases to accelerate root-cause analysis
Provide real-time support and tooling guidance to product and hardware services teams at pilot and production sites

Skills

Key technologies and capabilities for this role

RoboticsHardwareSystems IntegrationDiagnosticsRepairsRetrofitsField OperationsPhysical AIWarranty ManagementSystem Upgrades

Questions & Answers

Common questions about this position

What is the work location and travel requirement for this role?

The position is based in Redwood City, CA, with office desk-based tasks and lab-floor testing. It requires up to 80% of time stationed on-site at customer locations, involving warehouse conditions and prolonged standing, with assignments potentially spanning weeks or months.

What are the key responsibilities of a Product Support Engineer?

You will ensure reliable operations of Dexterity’s Mech systems at customer sites, handle diagnostics, repairs, retrofits, lifecycle service actions, lead on-site investigations, manage warranty claims, track spares, and implement upgrades.

What skills are needed to succeed in this role?

Success requires hands-on operational excellence, deep understanding of Physical AI systems, ability to diagnose issues across electrical, mechanical, and electromechanical subsystems, and clear communication with technical teams and operations leaders.

What is the company culture like at Dexterity?

Dexterity has a diverse and multidisciplinary team with a culture built on passion, trust, and dedication, and they are customer-obsessed.

What makes a strong candidate for this Product Support Engineer position?

Strong candidates will have hands-on experience in field operations, expertise in hardware diagnostics and repairs for robotics or AI systems, and the ability to thrive in demanding warehouse environments while communicating effectively with engineering and customer teams.

Dexterity

AI-powered robotic solutions for logistics

About Dexterity

Dexterity.ai develops AI-powered robotic technology aimed at improving logistics and supply chain management, particularly in trailer loading. Their robots autonomously pick and induct parcels into sorting systems at speeds faster than humans. A key feature of their technology is its ability to understand the environment in real-time without needing external data feeds or software integration, making it adaptable for various operations. Dexterity.ai serves a range of clients, from small businesses to large corporations like FedEx, focusing on enhancing operational efficiency, employee safety, and attracting talent through automation. They generate revenue by selling their robotic solutions and providing consultation services for technology integration, with the goal of transforming the logistics industry into a safer and more efficient environment.

Redwood City, CaliforniaHeadquarters

2017Year Founded

$190.8MTotal Funding

SERIES_BCompany Stage

Robotics & Automation, Industrial & Manufacturing, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible vacation time

Comprehensive healthcare benefits

Retirement plan

Wellbeing & fitness offerings

Insurance programs

Discounts & perks

Risks

Increased competition from companies using Generative AI could challenge Dexterity's market position.

Rapid AI and robotics evolution may render Dexterity's offerings obsolete without continuous innovation.

New labeling requirements could increase operational costs and complexity for Dexterity.

Differentiation

Dexterity's robots operate without needing data feeds or warehouse software integration.

Their technology offers real-time environmental understanding, enhancing adaptability in logistics settings.

Dexterity's AI-powered robots surpass human capabilities in trailer loading and parcel sorting.

Upsides

Dexterity's collaboration with FedEx showcases successful large-scale logistics automation.

Expansion into EMEA could increase market penetration and business opportunities.

Growing demand for automated labeling solutions boosts Dexterity's market potential.

Land your dream remote job 3x faster with AI

Try Jobo Free