Product Support Analyst I - Hospitality Solutions at Andersen Corporation

Cracow, Lesser Poland Voivodeship, Poland

Andersen Corporation Logo
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, Travel TechnologyIndustries

Requirements

  • Experience in providing customer support
  • Excellent English communication (Oral and Written)
  • Strong customer service focus and problem-solving ability
  • Good computer software skills and Internet capabilities
  • Ability to work independently as well as in a team
  • Flexibility in working hours; ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)

Responsibilities

  • Respond to routine customer inquiries regarding products under direct supervision
  • Analyze problems using diagnostic tools to identify problem area(s) and recommend corrective action
  • Recommend solutions to customer application questions
  • Maintain log of problems to report recurring issues to product development
  • Follow-up and escalate unresolved problems to ensure resolution
  • Track calls to identify trends and provide feedback to internal departments and customers
  • Provide support to customer applications questions and analyze potential issues using diagnostic tools and recommending corrective actions
  • Develop and maintain positive customer relations by delivering outstanding customer service
  • Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner

Skills

Key technologies and capabilities for this role

diagnostic toolscustomer supportproblem analysistroubleshootingcustomer servicecall trackingescalationtrend analysis

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a hybrid position requiring 3 days per week in the office.

What benefits are offered for this position?

Benefits include paid time off, year-end break with fully paid days off during the last week of the year, up to 12 weeks paid parental leave, up to 4 days paid volunteer time annually, My Benefit platform/Multisport card, and tax deductions.

What skills are required for the Product Support Analyst I role?

Required skills include experience in providing customer support, excellent English communication (oral and written), strong customer service focus and problem-solving ability, good computer software skills and Internet capabilities, ability to work independently and in a team, and flexibility in working hours including shifts in a 24/7 environment.

What are the salary details for this position?

This information is not specified in the job description.

What makes a strong candidate for this Product Support Analyst role?

Strong candidates will have customer support experience, excellent English communication skills, a strong customer service focus with problem-solving abilities, good computer skills, teamwork and independent working capabilities, and flexibility for shift work in a 24/7 environment.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters
1995Year Founded
VENTURE_UNKNOWNCompany Stage
VR & AR, Consumer GoodsIndustries
5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.
Labor shortages may delay project timelines and increase costs.
Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.
The company offers a complete service from consultation to professional installation.
Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.
Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.
Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

Land your dream remote job 3x faster with AI