Product Support Analyst I - French or Greek speaker at Andersen Corporation

Cracow, Lesser Poland Voivodeship, Poland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, TechnologyIndustries

Requirements

Professional fluency in written and spoken English
Professional fluency in written and spoken French or Greek (Polish language also a plus)
Ability to analyze and identify key problems and make decisions to solve issues
Excellent interpersonal and teamwork skills
Ability to provide customer support using available contact channels: phone, email, chat
Very good computer skills
Knowledge of Microsoft Windows OS (knowledge of MAC OS will be valued)
Ability to extend knowledge in the area of new technologies
GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valued
After the training period, willingness to work in a hybrid mode (3 days per week from the office)

Responsibilities

Assist travel agencies with the analysis, recreation, and resolution of simple to high complexity problems
Follow up on incoming cases serving as frontline support for customers hosted in the Sabre reservations system and using Sabre's portfolio of solutions
Provide technical support through different communication channels using advanced software and diagnostic tools
Recommend best business practices to customers on application usability and system maintenance
Act as a liaison between different internal teams to ensure prompt resolution in a high-speed multitasking environment
Show a high sense of urgency for sensitive issues and maintain appropriate communication with internal and external teams according to defined KPI goals
Provide customers (travel agents) with excellent customer service and build long-lasting relationships

Skills

Key technologies and capabilities for this role

SabreTechnical SupportCustomer ServiceProblem ResolutionDiagnostic ToolsMultilingualFrenchGreekTravel ReservationsTroubleshooting

Questions & Answers

Common questions about this position

What language skills are required for this Product Support Analyst role?

Professional fluency in written and spoken English is required, along with professional fluency in written and spoken French or Greek. Polish language skills would be a plus.

Is this position remote or does it require office work?

After the training period, the role requires working in a hybrid mode with 3 days per week from the office.

What benefits are offered for this position?

Benefits include paid time off, a year-end break with fully paid days off during the last week of the year, up to 12 weeks of paid parental leave, and paid volunteer time.

What key skills and experiences are needed for this role?

Required skills include ability to analyze and identify key problems, excellent interpersonal and teamwork skills, ability to provide customer support via phone, email, and chat, very good computer skills, and knowledge of Microsoft Windows OS.

What makes a strong candidate for this Product Support Analyst position?

Strong candidates have professional fluency in English and French or Greek, analytical problem-solving skills, excellent teamwork and customer support abilities, solid computer skills, and knowledge of GDS systems like Sabre or the travel industry is valued. Fresh graduates and those with experience in technology or tourism are welcome.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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