Product Strategy and Retail Pharmacy Core Processes, Manager - Retail Pharmacy Operations at CVS Health

Woonsocket, Rhode Island, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Retail PharmacyIndustries

Requirements

Strong background in pharmacy operations, customer service, and technology integration
Strong analytical and operational skills, including the ability to understand and simplify complex systems and processes
Ability to quickly develop insights to inform a broader strategic roadmap
Ability to independently interact with and influence a wide range of senior cross-functional partners
Proven track record of delivering results

Responsibilities

Collaborate with cross-functional teams, including IT, Digital, other pharmacy operations teams, various stakeholders, and vendors to deliver high-impact solutions
Lead across all phases of new product development, from initial business case development through launching solutions to customers and colleagues
Lead and oversee a small team of Sr. Analysts to handle day-to-day Rx Drug operations and other project/portfolio workstreams
Support the strategy for various RxConnect changes that transform operations, partnering with teams on new initiatives and advocating for pharmacy and store teams to ensure smooth, engaging, well-understood, effectively implemented experiences that meet success markers
Ensure pharmacy teams are compliant with new state and/or federal changes, especially in key areas like drug attributes, translation services, and label printing
Support core retail business by monitoring and addressing tickets raised by pharmacy colleagues, as well as monitoring internal reporting related to pharmacy systems, inventory processes, and drug product management
Drive strategy and process innovation across key pharmacy workflow areas, including reimagining use of drug information and attributes in the dispensing system, supporting field and pharmacy colleagues in day-to-day activities, and aiding internal teams in implementing new initiatives within the retail dispensing system while ensuring compliance

Skills

Product Strategy

Process Innovation

Pharmacy Operations

Workflow Optimization

Retail Pharmacy

Prescription Fulfillment

Drug Information Systems

Dispensing Systems

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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