Product Operations Manager
Pomelo CareFull Time
Senior (5 to 8 years)
Key technologies and capabilities for this role
Common questions about this position
Product Specialists triage bugs, respond to product inquiries via Slack and Tack (Salesforce), create data-driven insights, manage reports and audits, and collaborate cross-functionally to improve product performance and user experience.
Key skills include staying well-versed in the Thumbtack product, critical thinking for addressing bugs and feedback, data analysis for insights and reports, and strong collaboration with cross-functional teams.
This information is not specified in the job description.
This information is not specified in the job description.
The team acts as a bridge between users and product teams with operational rigor and strong user advocacy, engaging in team huddles, sharing insights, and collaborating cross-functionally to deliver high-quality user experiences.
Online marketplace connecting consumers with local professionals
Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.