Product Specialist

The Product Specialist will stay well-versed in the Thumbtack product, continuously learning about recent updates and new features, to effectively manage bugs and feedback. They will consistently respond to product inquiries from internal customers across designated Slack and Tack (Salesforce) channels, ensuring timely and accurate support. The role involves creating and leveraging data-driven insights to influence decisions and drive improvements within the function, actively contributing to better outcomes. Responsibilities include engaging in team huddles, proactively sharing valuable insights, offering solutions, and addressing potential challenges. Taking ownership of key responsibilities such as managing big reports, feedback reports, metrics, data analyses, and quality audits to identify opportunities to enhance KPIs, guidelines, and processes is crucial. The specialist will exhibit strong critical thinking by effectively addressing bugs and feedback, providing constructive feedback, engaging with team members, and collaborating with internal customers to resolve knowledge gaps and errors. Successfully managing special projects, trackers, reports, and analyses, while coordinating with relevant stakeholders to ensure timely and efficient delivery, is part of the role. Collaboration cross-functionally with other teams (e.g., Eng, Enablement, Quality) to improve product performance and user experience, and assisting in the creation and maintenance of documentation or best practices related to product usage, bug resolution, and feedback management are also key duties.