Product Quality Analyst (Contractor)

Employment Type: Contractor Position Type: Hourly, Full-time Contract Type: 1099 Independent Contractor Location: Remote (U.S. based) Contract Duration: 7/28/2025 to 3/31/2026 Reports To: QA Lead Start Date: July 2025, ASAP

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About Nava

Nava is a consultancy and public benefit corporation dedicated to making government services simple and effective. Since 2015, federal, state, and local agencies have entrusted Nava to tackle complex technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems toward a future with sharp user experiences built on secure, reliable, and fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services.

People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners better understand user needs and deliver on their missions more effectively. This focus provides everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to the public good.

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Position Summary

The Product Quality Analyst is responsible for ensuring the accuracy, accessibility, and usability of digital products that support a paid leave benefit program. You will be responsible for executing thorough manual testing of web applications to ensure they meet functional requirements and real-world user needs. You will support complex testing efforts, collaborate across multiple project scrum teams, and may lead small- to mid-scale QA efforts with some guidance from senior staff.

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What You'll Do

• Lead or support planning, analysis, and execution of QA activities across the Software Development Life Cycle (SDLC).
• Ensure that teams' work has clear acceptance criteria, developed and agreed upon by members of the scrum teams.
• Write, execute, and maintain manual test cases based on user stories, functional specifications, and acceptance criteria.
• Execute or interpret regression, performance, and validation testing; track and report defects.
• Validate integrations with backend systems (e.g., eligibility engines, document uploads).
• Perform accessibility testing and ensure compliance with relevant policies.
• Collaborate with product managers, project managers, designers, developers, and test automation engineers to maintain high-quality service delivery.
• Log detailed, actionable bug reports with reproduction steps, screenshots, and expected vs. actual results.

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Required Skills

• 1+ years of experience conducting manual testing of software products.
• Understanding of QA methodologies including manual, automated, integration, and performance testing.
• Strong analytical skills in problem-solving, test planning, and risk evaluation.
• Excellent communication skills—written, verbal, and interpersonal.
• Ability to work independently, multitask, and adjust to changing project needs.
• Strong documentation and test planning abilities.
• High level of attention to detail.

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Desired Skills

• Experience testing mobile-friendly interfaces.
• Experience with public sector systems and federal/state benefit programs.
• Experience with performance testing tools (e.g., LoadRunner) or open-source equivalents.
• Leadership and mentoring experience in QA teams.
• Understanding of system architecture, integration points, and business process modeling.
• Understanding of Agile development processes.

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Compensation

• $70 - $110 per hour

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Additional Information

• Consultants/Contractors are not eligible for Nava benefits unless hired in a full-time capacity.
• Nava is not considering C2C or agency referrals.

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Other Requirements

All roles at Nava require the following:

• Must be legally authorized to work in the United States.
• Must meet any other requirements for government contracts for which candidates are hired.
• Work authorization that doesn’t require visa sponsorship, now or in the future.
• May be subject to a government background check.