Product Operations Manager
Pomelo CareSalary not specified
Full Time
Senior (5 to 8 years)
$110,000 – $125,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
FinTechIndustries
Requirements
- 1+ years of experience in B2C Tech, Consulting, or a fast paced start-up environment
- Strong project management skills and the ability to align internal and external stakeholders effectively
- Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment
- Demonstrated ability to conduct user interviews, gathering feedback, and driving customer-focused improvements
- Able to maintain documentation and drive process improvements for long-term operational success
- Strategic thinking and demonstrated ability to communicate long-term product strategy
Responsibilities
- Partner with internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
- Identify, diagnose, and root causes user issues, coordinating closely with stakeholders like PMs and the Fraud team to ensure action
- Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled
- Drive policy changes, while maintaining product changelogs and determining long-term risk factors
- Manage post-launch operations, including furnishing follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success
Skills
Project Management
Stakeholder Management
User Interviews
Root Cause Analysis
Customer Feedback
Process Improvements
Metrics Monitoring
Compliance Tracking
Documentation
Analytical Skills
Kikoff
Credit building services for individuals
About Kikoff
Kikoff helps individuals, especially those with low or no credit, build a positive payment history and improve their credit scores. Its services are user-friendly and do not require credit checks, making them accessible to a wide range of clients. Kikoff offers tools for credit management, including easy disputing, rent reporting, and credit monitoring reports, along with an optional Autopay feature. The company's goal is to empower users to take control of their credit journey and achieve significant improvements in their credit scores.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$41.3MTotal Funding
SERIES_BCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
Unlimited Paid Time Off
Risks
Increased competition from new fintech startups could dilute market share.
Regulatory scrutiny may lead to increased compliance costs for Kikoff.
Economic downturns could decrease consumer spending, impacting revenue.
Differentiation
Kikoff offers credit building without credit checks, making it accessible to many.
The platform provides easy disputing and rent reporting to enhance credit scores.
Kikoff's Autopay feature ensures clients never miss a due date.
Upsides
Kikoff recognized as a top credit builder app in 2024.
AI-driven tools can enhance user experience with personalized strategies.
Partnerships with educational platforms can attract younger demographics.
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