Product Operations Specialist | Knowledge at Ramp

New York, New York, United States

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$94,600 – $157,100Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

Minimum 3 years of experience
Experience delivering projects around system architecture, design thinking, or operational analytics
Cross-functional know-how with experience managing large-scale projects that span many teams
Technically inclined
Dynamic operator

Responsibilities

Own Knowledge Management at Ramp, ensuring salespeople can correctly pitch the product, success managers can better design the perfect Ramp configuration with a new customer, and support specialists can accurately unblock a customer with an urgent question
Own the critical inputs to our AI products and tooling - ensure that our increasingly prolific customer and operator-facing AI-systems are impressively accurate and easy to develop
Design systems and processes that organize and surface product knowledge throughout the company, and AI systems that scan knowledge sources to spot and remediate conflicts or errors
Own our product knowledge tooling stack - build and upkeep centralized knowledge repositories, establish taxonomy, metadata, version-control, and governance standards. Conduct audits of existing content, capture institutional and engineered knowledge, and continually improve the tools
Evangelize knowledge management best practices to internal teams, building tools and generating new information
Define KPIs (adoption, search effectiveness, usage metrics) and hold teams accountable to the high bar you want Ramp to achieve
Bring in the evolving best practices for this space as the world continues to rapidly change

Skills

Key technologies and capabilities for this role

AIKnowledge ManagementProduct OperationsOperational ProcessesContent Management

Questions & Answers

Common questions about this position

What is the salary range for the Product Operations Specialist role?

The salary range is $94.6K - $157.1K.

Is this role remote or onsite?

The position is onsite.

What skills are required for this Product Operations Specialist position?

The role requires being dynamic and technically inclined, with skills in developing knowledge management systems, using powerful AI systems, and designing streamlined operational processes.

What is the company culture like at Ramp?

Ramp fosters a high-velocity environment, shipping hundreds of new features every year, with a team of talented leaders from top financial services, fintech, and technology companies.

What makes a strong candidate for this role?

A strong candidate is dynamic and technically inclined, capable of owning knowledge management, collaborating across teams like Product Managers and Customer Support, and proactively identifying content gaps while optimizing AI systems.

Ramp

Corporate card and spend management platform

About Ramp

Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.

New York City, New YorkHeadquarters

2019Year Founded

$1,096.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.

Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.

Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.

Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.

Risks

Increased competition from fintech startups could challenge Ramp's market position.

Economic downturns may reduce business spending, affecting Ramp's revenue streams.

The volatile travel industry poses risks to Ramp's new travel booking services.

Differentiation

Ramp integrates with popular tools like Slack and Workday for seamless financial operations.

The platform offers advanced accounting automations, reducing manual work for finance teams.

Ramp's use of stablecoins and modern financial instruments sets it apart from competitors.

Upsides

Ramp's integration with Workday enhances real-time data syncing and accounting automation.

The partnership with Priceline expands Ramp's services into the growing business travel sector.

Ramp's recent $750 million funding boosts its capacity for innovation and market expansion.

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