[Remote] Product Operations (Senior) Manager at WhatNot

New York, New York, United States

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$160,000 – $210,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Live Shopping, MarketplaceIndustries

Requirements

5-6+ years experience in consulting or a fast-growing startup
Bachelor's degree in Business, Economics, or related field
Low ego, growth mindset, and high-impact drive
Must live within commuting distance of San Francisco, New York City, or Los Angeles hubs

Responsibilities

Partner with Product Managers to translate strategy into actionable programs and roadmaps
Define, build, and maintain operational frameworks, processes, tools, and dashboards that enable the product organization to operate at scale
Own the end-to-end lifecycle of product operations: from planning and prioritization, through launch, post-launch performance tracking and iteration
Collaborate cross-functionally (Engineering, Design, Data, Category Expansion, CX, Ops, etc.) to ensure alignment, clear communication, and delivery of product initiatives
Develop and monitor key product health and performance metrics; surface insights and recommend operational improvements and optimizations
Facilitate product launches including readiness (tools, training, communications), rollout strategy, stakeholder coordination, and risk management
Manage and maintain the product tooling stack (e.g., road-mapping tools, feedback/voice-of-customer tools, experimentation/test frameworks, analytics) and ensure teams are well trained and aligned on how to use them
Drive operational improvements: identify inefficiencies, propose and implement process improvements, normalize best practices across teams
Serve as a central node for product ops communication: build and maintain shared documentation, playbooks, runbooks, communication calendars, steering forums, etc
Consider global or multi-market contexts to ensure local/region-specific needs (regulation, localization, language, market operations) are represented in the product operations plan

Skills

Key technologies and capabilities for this role

Product OperationsProduct ManagementCross-functional CollaborationOperational FrameworksRoadmappingProcess BuildingStrategy Execution

Questions & Answers

Common questions about this position

What is the salary range for the Product Operations Senior Manager role?

The salary range is $160K - $210K.

Is this position remote?

Yes, the position is remote.

What key responsibilities are involved in this role?

Key responsibilities include partnering with Product Managers to translate strategy into actionable programs, building operational frameworks and tools, owning the product operations lifecycle, collaborating cross-functionally, monitoring metrics, facilitating launches, managing tooling, and driving improvements.

What is the company culture like at Whatnot?

Whatnot is a remote co-located team inspired by innovation and anchored in values, with hubs in the US, UK, Germany, Ireland, and Poland, focused on building the future of online marketplaces together.

What makes a strong candidate for this Product Operations role?

Strong candidates are bold, forward-thinking problem solvers who can partner cross-functionally, streamline processes, drive operational excellence, and contribute to high-impact initiatives while learning the business.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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