[Remote] Senior Product Operations Manager at Tekmetric

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, SaaS, TechnologyIndustries

Requirements

5–8+ years in Product Operations, Product Analytics, Business Intelligence, Data Product Management, or related roles
Proven experience building or scaling a product analytics ecosystem
Track record of translating complex data into actionable recommendations for product and business leaders
Experience working in SaaS or platform products is strongly preferred
Strong command of SQL and proficiency with modern BI/analytics tools (Looker preferred)
Deep understanding of data modeling, event analytics, KPIs, and instrumentation
Excellent communicator who can simplify complex information and influence without authority
Highly organized, process-oriented, and capable of driving cross-functional alignment
Strategic thinker who can zoom out to see the big picture while also diving into the details

Responsibilities

Conduct proactive, deep-dive analyses to uncover customer behavior trends, product usage patterns, friction points, and revenue-impact opportunities
Deliver strategic insights that inform prioritization, roadmap decisions, and OKRs
Build frameworks and reporting that show how product outcomes connect to business outcomes (retention, revenue, unit economics, customer satisfaction, etc.)
Translate data into compelling narratives for executive reviews, board decks, and product planning cycles
Develop easy-to-use dashboards, templates, and toolkits that empower PMs and cross-functional teams to self-serve insights
Train stakeholders on how to interpret and leverage product data to make better decisions
Standardize reporting practices across product teams, ensuring consistency and clarity
Own and evolve the product analytics stack (e.g., Looker, Amplitude, Mixpanel, Snowflake) to ensure metrics are reliable, accessible, and aligned with business goals
Partner with Engineering and Data teams to define and maintain event tracking, taxonomy standards, and data governance practices across the product
Ensure data accuracy, completeness, and consistency to support strategic product decisions
Build and maintain core product metrics, dashboards, and self-service data models

Skills

Analytics

Data Analysis

Customer Behavior Analysis

Product Usage Patterns

OKRs

Dashboards

Reporting

SQL

Excel

Tableau

Business Intelligence

Unit Economics

Retention Analysis

Revenue Analysis

Tekmetric

Cloud-based software for auto repair shops

About Tekmetric

Tekmetric provides software solutions specifically designed for auto repair shops in the United States and Canada. Its main product is a cloud-based Shop Management System (SMS) that helps over 3,000 auto repair shops improve their operations. The software includes features like automated reports, digital vehicle inspections with photos and videos, and trend tracking, which assist shop owners in making informed decisions and enhancing customer trust. Tekmetric differentiates itself from competitors by offering a subscription-based pricing model that charges a flat monthly fee based on the number of shops, making it accessible for businesses of all sizes. The company's goal is to facilitate the transition from paper-based systems to digital solutions, ultimately improving operational efficiency and customer satisfaction in the auto repair industry.

Houston, TexasHeadquarters

2015Year Founded

$1.6MTotal Funding

EARLY_VCCompany Stage

Automotive & Transportation, Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Sick Leave

401(k) Retirement Plan

401(k) Company Match

Life Insurance

Disability Insurance

Wellness Program

Professional Development Budget

Risks

Increased competition from other software providers threatens Tekmetric's market share.

Integration challenges from Shopgenie acquisition may disrupt service continuity.

Economic downturns could lead to reduced subscriptions, impacting Tekmetric's revenue.

Differentiation

Tekmetric offers a cloud-based SMS integrating with OEC RepairLink for OE dealer interactions.

The Tekmetric Tire Suite streamlines tire management, enhancing efficiency for auto repair shops.

Partnerships with SiriusXM and Affirm add unique value to Tekmetric's customer offerings.

Upsides

Growing demand for digital transformation boosts Tekmetric's market potential in auto repair shops.

Subscription-based model aligns with industry trends, ensuring predictable revenue and customer retention.

Expansion into tire management broadens Tekmetric's market reach and service offerings.

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