Product Operations Manager, Telecoms

London, England, United Kingdom

Apply with AI Apply

£50,200 – £67,900Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Banking, TelecommunicationsIndustries

Requirements

Candidates should have significant experience in operations for a MNO, MVNO, or telecoms provider and a robust understanding of Ofcom regulations. Experience working for or with financial services companies or banks is also desired. The ideal candidate is analytical, detail-oriented, collaborative, and enjoys building and scaling operations from scratch.

Responsibilities

The Product Operations Manager will act as the operational knowledge hub for mobile services, assist Product teams in creating efficient customer experiences, and oversee the effectiveness of third-party providers. They will also serve as a source of knowledge on Ofcom regulations, champion best practices for internal operations, share customer feedback with Product teams, and collaborate with customer service to ensure efficient, compliant, and empathetic communication with customers. The role involves ensuring the accurate, efficient, compliant, and delightful delivery of key operational elements of the customer journey.

Skills

Product Operations

Telecoms

Mobile Telephony

Customer Operations

Operational Expertise

Relationship Management

Product Management

Technology Operations

Monzo

Digital-only banking platform for consumers

About Monzo

Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.

London, United KingdomHeadquarters

2015Year Founded

$1,856.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees