Product Operations Manager | Housing at EliseAI

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HousingIndustries

Requirements

Experience working at an early-stage startup in an operational/generalist role
A proven track record of working in heavily regulated industries
Willingness to take on a variety of roles
Ability to prioritize effectively and get things done in an unstructured and ambiguous environment
Ability to take ownership and accountability
Willingness to work in person at our NYC office 4-5 days a week

Responsibilities

Program manage new product launches; hosting internal product knowledge sessions and implementation training, own the creation of enablement materials and more
Lead upcoming product compliance projects, focusing on finance and insurance offerings. Collaborate closely with legal, product, and business teams to ensure product launch readiness
Own feedback loop conversations synthesizing data across multiple channels such as Gong snippets, Support Tickets, Surveys and more, acting as Voice of the Customer helping us find solutions to achieve short and long-term goals
Work closely with Product and Engineering to enhance product offerings, ensuring they deliver maximum value to clients and address market needs effectively
Conduct thorough discovery sessions with new clients to understand their product area and requirements

Skills

Key technologies and capabilities for this role

Product ManagementProgram ManagementProduct LaunchesCompliance ProjectsGongSupport TicketsSurveysVoice of the CustomerClient DiscoveryEnablement Materials

Questions & Answers

Common questions about this position

What is the location requirement for this role?

This is an onsite position requiring work in person at the NYC office 4-5 days a week.

What are the key requirements for this position?

Candidates need experience at an early-stage startup in an operational/generalist role, a proven track record in heavily regulated industries, willingness to take on varied roles, ability to prioritize in ambiguous environments, and strong ownership skills. Product management experience is a plus.

What benefits does EliseAI offer?

Benefits include equity in the form of stock options, medical, dental, and vision premiums covered at 100%, along with competitive salaries.

What is the company culture like at EliseAI?

EliseAI fosters a driven team environment at an early-stage unicorn startup where you'll work hard on high-impact problems in housing and healthcare, take ownership in ambiguous settings, and have team support through successes and failures.

What makes a strong candidate for this Product Operations Manager role?

Strong candidates have startup experience in operational roles within regulated industries, thrive in unstructured environments, demonstrate ownership, and are excited to scale products at a high-impact unicorn.

EliseAI

Conversational AI solutions for businesses

About EliseAI

EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.

New York City, New YorkHeadquarters

2017Year Founded

$138MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries

201-500Employees

Benefits

Equity in the company in the form of stock options

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Fun company social events through our Elise and the City program

Unlimited vacation and paid holidays

Risks

Increased competition from companies like Colleen AI and Funnel may erode market share.

Expansion into healthcare faces challenges due to regulatory requirements and integration issues.

Reliance on proprietary technology poses risks if competitors develop superior solutions.

Differentiation

EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.

The platform handles 50% of tour appointments, with 27% scheduled after business hours.

EliseAI supports multiple languages, enhancing its utility in diverse markets.

Upsides

EliseAI's Series D funding of $75M boosts its market expansion and product development.

The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.

Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.

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