Product Operations Manager at FullStory

Atlanta, Georgia, United States

FullStory Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries

Requirements

  • Worked with SaaS product teams to understand the nuances of the product development lifecycle and various stakeholders involved
  • Inquisitive, critical thinker who looks for how things can work better
  • Automation master who develops automations, leveraging AI tools to scale solutions and optimize workflows
  • Effective communicator who can strike the balance of sharing enough detailed information without it becoming overwhelming
  • Competent multi-tasker with strong organizational skills and acute attention to detail
  • Reside within a commutable distance to Atlanta office for hybrid position requiring in-office attendance one day per week

Responsibilities

  • Consult with product managers and pursue solutions for challenges they face
  • Partner with cross-functional stakeholders to identify opportunities for improved collaboration
  • Analyze customer feedback and market trends to provide insights that shape product strategy and roadmap
  • Enable scalable, effective business processes by monitoring and maintaining automated tooling solutions
  • Develop and maintain product development practices and supporting documentation
  • Drive continuous improvement initiatives within the Product organization
  • Empower product teams to deliver roadmap goals by streamlining workflow, unblocking obstacles, and aligning with cross-functional stakeholders
  • Guide teams through the product development lifecycle to ensure effective collaboration and product success

Skills

Key technologies and capabilities for this role

Product OperationsSaaSProduct Development LifecycleAutomationAI ToolsWorkflow OptimizationStakeholder ManagementCustomer Feedback AnalysisMarket TrendsBusiness ProcessesDocumentationContinuous Improvement

Questions & Answers

Common questions about this position

What is the salary range for the Product Operations Manager role?

The base salary ranges between $110,000 - $115,000 USD, varying based on relevant experience, job-related skills, and qualifications. The role is also eligible for a discretionary bonus of up to 10% of base salary, contingent upon Fullstory meeting its performance targets.

Is this a remote position, or does it require office attendance?

This is a hybrid position requiring in-office attendance one day per week at the Atlanta office, and candidates must reside within a commutable distance.

What key skills are required for the Product Operations Manager role?

Key skills include experience as a product partner with SaaS product teams, being an inquisitive critical thinker, automation mastery using AI tools, effective communication, and strong organizational skills with attention to detail.

What impact will I make in the first 6-12 months in this role?

In 6 months, you'll establish relationships with Product Managers, Designers, Product Marketers, own tools and processes, and run the Release Readiness program efficiently. In 12 months, you'll introduce new process workflows and efficiencies based on uncovered challenges.

What makes a strong candidate for this Product Operations Manager position?

Strong candidates have worked with SaaS product teams on the product development lifecycle, excel at critical thinking and automation with AI tools, communicate effectively without overwhelming details, and demonstrate strong multitasking and organizational skills.

FullStory

Digital experience analytics platform for businesses

About FullStory

FullStory provides a platform for digital experience analytics, allowing businesses to understand user interactions on their websites and mobile apps. The platform captures and analyzes these interactions, helping companies identify issues and optimize user experiences to enhance conversions and customer satisfaction. FullStory serves a variety of clients, including e-commerce, financial services, and travel companies, making it applicable to any business with a digital presence. Operating on a Software-as-a-Service (SaaS) model, clients subscribe to the platform and pay a recurring fee based on their usage and required features. This model allows for scalability and offers different pricing tiers to accommodate businesses of all sizes. FullStory's goal is to improve online user experiences through detailed insights and data analysis.

Atlanta, GeorgiaHeadquarters
2014Year Founded
$189.9MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Access 6 subsidized sessions with a coach per year
99% of health insurance premiums covered; 75% for dependents
Annual learning subsidy
Fully distributed workforce
Generous parental leave policy
10 days of company holidays
Unlimited time off
401(k) with a $2 to $1 match

Risks

UserTesting's new integrations may offer more comprehensive solutions than FullStory.
Rapid AI evolution in e-commerce could outpace FullStory's current offerings.
Jason Wolf's appointment may lead to short-term disruptions during strategic changes.

Differentiation

FullStory offers pixel-perfect session playback for detailed user interaction analysis.
The platform provides AI-ready behavioral data, enhancing digital experience insights.
FullStory's SaaS model allows scalable solutions for businesses of all sizes.

Upsides

Growing demand for AI-driven personalization boosts FullStory's market potential.
Partnership with Google Cloud enhances FullStory's AI capabilities.
Recognition in Deloitte Technology Fast 500 highlights FullStory's rapid growth.

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