Product Operations Manager at FullStory

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Worked with SaaS product teams to understand the nuances of the product development lifecycle and various stakeholders involved
Inquisitive, critical thinker who looks for how things can work better
Automation master who develops automations, leveraging AI tools to scale solutions and optimize workflows
Effective communicator who can strike the balance of sharing enough detailed information without it becoming overwhelming
Competent multi-tasker with strong organizational skills and acute attention to detail
Reside within a commutable distance to Atlanta office for hybrid position requiring in-office attendance one day per week

Responsibilities

Consult with product managers and pursue solutions for challenges they face
Partner with cross-functional stakeholders to identify opportunities for improved collaboration
Analyze customer feedback and market trends to provide insights that shape product strategy and roadmap
Enable scalable, effective business processes by monitoring and maintaining automated tooling solutions
Develop and maintain product development practices and supporting documentation
Drive continuous improvement initiatives within the Product organization
Empower product teams to deliver roadmap goals by streamlining workflow, unblocking obstacles, and aligning with cross-functional stakeholders
Guide teams through the product development lifecycle to ensure effective collaboration and product success

Skills

Product Operations

SaaS

Product Development Lifecycle

Automation

AI Tools

Workflow Optimization

Stakeholder Management

Customer Feedback Analysis

Market Trends

Business Processes

Documentation

Continuous Improvement

FullStory

Digital experience analytics platform for businesses

About FullStory

FullStory provides a platform for digital experience analytics, allowing businesses to understand user interactions on their websites and mobile apps. The platform captures and analyzes these interactions, helping companies identify issues and optimize user experiences to enhance conversions and customer satisfaction. FullStory serves a variety of clients, including e-commerce, financial services, and travel companies, making it applicable to any business with a digital presence. Operating on a Software-as-a-Service (SaaS) model, clients subscribe to the platform and pay a recurring fee based on their usage and required features. This model allows for scalability and offers different pricing tiers to accommodate businesses of all sizes. FullStory's goal is to improve online user experiences through detailed insights and data analysis.

Atlanta, GeorgiaHeadquarters

2014Year Founded

$189.9MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Access 6 subsidized sessions with a coach per year

99% of health insurance premiums covered; 75% for dependents

Annual learning subsidy

Fully distributed workforce

Generous parental leave policy

10 days of company holidays

Unlimited time off

401(k) with a $2 to $1 match

Risks

UserTesting's new integrations may offer more comprehensive solutions than FullStory.

Rapid AI evolution in e-commerce could outpace FullStory's current offerings.

Jason Wolf's appointment may lead to short-term disruptions during strategic changes.

Differentiation

FullStory offers pixel-perfect session playback for detailed user interaction analysis.

The platform provides AI-ready behavioral data, enhancing digital experience insights.

FullStory's SaaS model allows scalable solutions for businesses of all sizes.

Upsides

Growing demand for AI-driven personalization boosts FullStory's market potential.

Partnership with Google Cloud enhances FullStory's AI capabilities.

Recognition in Deloitte Technology Fast 500 highlights FullStory's rapid growth.

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