Product Operations Manager at SugarCRM

Solihull, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, CRMIndustries

Requirements

5+ years of experience in Product Operations, Program Management, or a similar role within a SaaS or technology company
Deep familiarity with tools like Pendo, Productboard, Aha!, and Jira or similar product management tools
Proven ability to implement and optimize processes that improve team efficiency and collaboration
Strong understanding of Agile and Lean methodologies
Exceptional organizational and communication skills — with a knack for simplifying complexity
Analytical mindset with experience creating reports and KPIs for product and delivery performance
A proactive problem solver who thrives in ambiguity and takes ownership from start to finish

Responsibilities

Streamline the Product Lifecycle: Build and manage the processes that take new product ideas from discovery to delivery
Own the Tools: Act as the go-to expert for our product management systems — ensuring our roadmap data is accurate, consistent, and actionable
Boost Visibility: Create dashboards, reports, and insights that track roadmap health, release progress, and product performance
Drive Process Excellence: Partner with Product Managers, Engineering, and Design to align planning cycles, backlog grooming, and release readiness
Improve the Flow of Innovation: Identify bottlenecks, drive operational improvements, and continuously evolve how our teams work together

Skills

Product Operations

Product Management

Process Optimization

CRM

Cross-functional Collaboration

Scaling Processes

Operational Tools

SugarCRM

CRM software for customer relationship management

About SugarCRM

SugarCRM provides a suite of tools for Customer Relationship Management (CRM) aimed at helping businesses foster strong customer relationships. Its main product is a CRM platform that combines customer data, sales, marketing, and service functions into one system. This platform automates customer interactions and offers businesses a detailed view of their customers, allowing them to anticipate needs and provide personalized experiences. SugarCRM also offers specialized solutions like Sugar Market for marketing automation and Sugar Enterprise for customizable applications, which help businesses manage leads and improve customer satisfaction. Operating on a subscription model, SugarCRM ensures ongoing revenue and regular software updates, while also offering training and support to help clients maximize their use of the platform. The goal of SugarCRM is to empower businesses to enhance their customer experience through intelligent automation and data insights.

Cupertino, CaliforniaHeadquarters

2004Year Founded

$135.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Parental Leave

Employee Referral Bonus

Risks

Increased competition from AI-driven CRM solutions like Salesforce's Einstein GPT.

Rising data privacy regulations could increase compliance costs for SugarCRM.

Subscription fatigue may impact SugarCRM's recurring revenue model.

Differentiation

SugarCRM offers a highly customizable CRM platform for diverse business needs.

The company integrates advanced analytics and automation for personalized customer experiences.

SugarCRM's platform supports seamless integration with other business tools and systems.

Upsides

SugarCRM's new GenAI capabilities promise to enhance productivity for midmarket businesses.

The company has been recognized as a leader in the CRM industry by multiple awards.

Growing demand for cloud-based CRM solutions aligns with SugarCRM's subscription model.

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