Product Operations Generalist at Finch

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Tech, FintechIndustries

Requirements

1 - 4 years of experience in business operations, product operations, technical support, strategy, or compliance at a financial, tech, or fintech company
Proven experience handling structured data (Excel, CSV, JSON, etc.)
Strong demonstrated ability to manage multiple projects simultaneously in an organized manner
Deep curiosity of the process to abstract away operational complexity to deliver a streamlined customer UX
Desire to collaborate across the team to ensure a clear alignment of internal operations with product deadlines
Willingness to take on mission-critical projects and actively communicate challenges and outcomes as they arise
Ability to clearly document processes so they can be optimized over time
Comfortable coordinating with multiple parties and building relationships both internally and externally
Strong written communication skills

Responsibilities

Identify operational solutions to address product or UX bottlenecks
Act as the first line of defense for our employers’ technical inquiries for Finch’s Assisted products, providing reactive support, troubleshooting issues, and offering best practices
Build and maintain core security procedures and policies to ensure continual operational compliance
Ensure we're processing workflows for our customers within established service level agreements (SLAs)
Collaborate with engineers and product managers to understand the product roadmap and the underlying operational requirements to reach key deadlines
Independently manage and set clear deadlines for multiple simultaneous projects
Set a high bar for execution, both in terms of quality and speed

Skills

Key technologies and capabilities for this role

TroubleshootingSecurity ProceduresOperational ComplianceTechnical SupportUX AnalysisWorkflow Management

Questions & Answers

Common questions about this position

What experience level is required for this Product Operations Generalist role?

The role requires 1-4 years of experience in business operations, product operations, technical support, strategy, or compliance at a financial, tech, or fintech company.

What are the key skills needed for this position?

Key skills include proven experience handling structured data like Excel, CSV, JSON; strong ability to manage multiple projects simultaneously in an organized manner; and deep curiosity to abstract operational complexity for streamlined customer UX.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or what is the location policy?

This information is not specified in the job description.

What is the company culture like at Finch?

Finch values velocity, curiosity, empathy, and diverse perspectives in a team of problem solvers who challenge assumptions, prioritize security and privacy, and encourage applicants from diverse backgrounds even if experience doesn't perfectly match.

Finch

API platform for HR and payroll integration

About Finch

Finch provides an API platform that facilitates integration between HR systems, payroll providers, and other employer-related services. This platform allows different software systems to communicate and share data effectively, acting as a bridge for businesses. Finch primarily targets small to medium-sized enterprises, large corporations, and software developers who need to connect their HR and payroll systems with other applications. The company generates revenue by charging fees for API usage, which can vary based on the number of API calls or users. Finch prioritizes security and data protection, ensuring that all data exchanges comply with industry standards, which is essential given the sensitive nature of payroll and HR information. The goal of Finch is to help businesses streamline their HR and payroll operations through efficient integration services.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$62.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, Fintech, CybersecurityIndustries

51-200Employees

Benefits

Flexible Work Hours

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

401(k) Retirement Plan

Offsite company trips

Hybrid Work Options

Risks

Increased competition in HR tech could threaten Finch's market share.

Rapid tech advancements may strain Finch's resources for continuous innovation.

Data privacy concerns could arise with expanded API coverage.

Differentiation

Finch offers a unified API platform for 200+ HR and payroll systems.

The company emphasizes strong data security and protection standards.

Finch provides seamless integration for SMEs and large corporations.

Upsides

Finch raised $40M in Series B funding to expand API coverage.

Growing demand for API-based HR integrations boosts Finch's market potential.

Partnerships with firms like PensionPro enhance Finch's service offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free