Product Operations Analyst
Devoted HealthSalary not specified
- Full Time
- Junior (1 to 2 years)
$120,000 – $150,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Requirements
Candidates should have at least 4 years of experience in a customer-facing product support role with a focus on troubleshooting technical issues. Experience working with APIs is required, along with exceptional problem-solving skills and proven experience in stakeholder management. Experience in project management, particularly in optimizing processes, workflows, or support operations, is also necessary. Strong analytical skills and the ability to explain technical concepts to various stakeholders are preferred, along with proficiency in technical environments to diagnose and resolve user issues.
Responsibilities
The Product Operations role involves collaborating with Product and Engineering to improve the platform based on user feedback, conducting user research, and partnering with stakeholders to define success metrics. The position requires identifying feature opportunities based on user insights, analyzing and troubleshooting issues through user interaction, and developing product and platform expertise. Responsibilities also include optimizing and scaling support processes, leading continuous improvement initiatives, creating documentation for self-service support, and driving cross-functional projects to enhance operational efficiency.
Skills
Data Analysis
User Research
Problem-Solving
Communication
Collaboration
Social Media Platforms
Pear VC
Venture capital firm for early-stage startups
About Pear VC
Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.
Key Metrics
San Francisco, CaliforniaHeadquarters
2013Year Founded
$2,738.4MTotal Funding
UNKNOWNCompany Stage
Venture Capital, Fintech, AI & Machine LearningIndustries
51-200Employees