Senior Product Manager [Voice]
LivePersonSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, AI Technology, Contact Center SoftwareIndustries
Requirements
Candidates should possess 5+ years of B2B SaaS product marketing experience, ideally within the enterprise segment and in domains like CCaaS, CX, contact center technology, or AI-driven customer support, along with proven experience working across cross-functional workstreams including product management, marketing, customer success, and revenue teams. Experience bringing technical products to market and enabling internal teams with clear, compelling messaging and tools is required, as well as a customer-centric, data-driven mindset and exceptional verbal and written communication skills.
Responsibilities
As Product Marketing Manager for Voice and Email, you will play a critical role in shaping how Ada’s Voice AI and Email AI solutions are positioned and adopted across enterprise customer service organizations, driving go-to-market success by crafting differentiated messaging, launching new capabilities, and enabling customer-facing teams. You will ensure Ada’s offerings are deeply aligned with the needs of modern customer service organizations, and will be responsible for delivering differentiated product positioning and messaging tailored for the Voice AI and Email AI markets.
Skills
Voice AI
Email AI
Go-to-market strategy
Messaging and positioning
Product launch
Customer enablement
CCaaS
Customer Experience (CX)
Ada
Automates customer service with AI chatbots
About Ada
Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.
Key Metrics
Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees