Product Marketing, Customer Intelligence Lead at Harvey

New York, New York, United States

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$208,000 – $260,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, AI, Professional ServicesIndustries

Requirements

8+ years in product marketing, competitive intelligence, strategy roles — ideally in high-growth SaaS or AI
Hands-on experience running analyst relations and influencing major reports
Strong instincts for messaging and positioning in crowded, competitive markets
A proven track record of building competitive enablement programs that move the needle on win rates
Experience interviewing customers and turning their stories into compelling narratives for sales, marketing, and analysts
Excellent communicator — able to go from exec briefings to sales training with equal impact
Comfort operating in a startup: resourceful, scrappy, and eager to build programs from 0 → 1

Responsibilities

Build the single system of record for competitors, pricing/packaging, and deal intel
Partner on the win/loss program to convert findings into clear actions for Product, Sales, and CS
Own the AR calendar with Gartner and priority firms (briefings, evidence packs, follow-ups); convert AR insights into roadmap and GTM inputs
Prepare executives for inquiries, evaluations, and key reports; track outcomes and narrative momentum
Partner with customer engagement on a customer-story pipeline (interviews, approvals, quantified outcomes) that fuels AR
Refine battlecards, objection-handling, and competitive plays (talk tracks, proof points, traps) with instrumentation for usage and impact
Host market and competitive landscape enablement trainings
Co-own platform and solution positioning; maintain message discipline across web, pitch, and analyst briefs
Support demo creation and talk tracks
Establish repeatable rituals: weekly CI digest, monthly leadership readout

Skills

Key technologies and capabilities for this role

Product MarketingCustomer IntelligenceCompetitive IntelligenceMarket PositioningMessagingAnalyst RelationsGTM StrategySales Enablement

Questions & Answers

Common questions about this position

What is the salary range for the Product Marketing, Customer Intelligence Lead role?

The salary range is $208K - $260K.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What key skills and responsibilities are required for this role?

The role requires expertise in competitive and market intelligence, analyst relations (AR) with firms like Gartner, field enablement through battlecards and trainings, and messaging and positioning. You'll build systems for competitor tracking, own AR calendars, prepare executives, and partner cross-functionally with Product, Sales, and CS.

What is the company culture like at Harvey?

The team is sharp, motivated, and deeply committed to the mission, moving fast with intensity, taking real ownership, staying close to customers, and thriving in ambiguity while pushing for excellence.

What makes a strong candidate for this Product Marketing role?

Ideal candidates are part strategist, part operator, who love blending intelligence, storytelling, and enablement, thrive in high-impact roles at fast-scaling companies, and can work cross-functionally in ambiguity to shape competitive positioning.

Harvey

Custom AI solutions for law firms

About Harvey

Harvey.ai builds custom Large Language Models (LLMs) specifically designed for top law firms to help them tackle complex legal challenges. These AI models are tailored to various legal practice areas and jurisdictions, allowing firms to enhance their efficiency and accuracy in legal work. Harvey.ai's technology includes an AI chatbot developed in collaboration with Allen & Overy, which demonstrates how their solutions can streamline operations and reduce manual workloads. The company operates on a business model that combines customization fees for developing these models with ongoing subscription fees for support and updates. Unlike many competitors, Harvey.ai focuses exclusively on the legal sector, ensuring that their products meet the unique needs of elite law firms. The goal of Harvey.ai is to transform the legal industry by providing advanced AI tools that improve decision-making and operational efficiency while maintaining high standards of data security.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$200.4MTotal Funding

SERIES_CCompany Stage

Cybersecurity, LegalIndustries

201-500Employees

Risks

Over-reliance on partnerships could lead to strategic vulnerabilities if they dissolve.

LexLegis.ai's global expansion poses a competitive threat in legal research.

Rapid AI innovation and crowded CLM market may challenge Harvey's growth.

Differentiation

Harvey offers custom LLMs tailored for elite law firms' complex legal challenges.

The company provides a unified interface for legal workflows, enhancing efficiency.

Harvey's BigLaw Bench evaluates AI accuracy in legal tasks, setting industry standards.

Upsides

Partnership with Icertis enhances contract analysis and risk assessment capabilities.

Expansion into Japan with Mori Hamada Matsumoto opens new revenue streams.

Revamped GenAI Assistant improves user experience and output quality for legal professionals.

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