Product Manager - Partner Experience at 8x8

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecom, SaaS, TechnologyIndustries

Requirements

7–10+ years in Product Management, with 3+ years in PRM or partner-facing SaaS product roles
Proven experience delivering complex B2B solutions across partner portals, billing, enablement, and incentive models
Preferred expertise in Salesforce Experience Cloud, CPQ, and Sales Cloud, with the ability to configure and manage partner-specific workflows
Experience integrating 3rd-party tools (e.g., Tableau, Marketing Cloud, PRM accelerators) for engagement and analytics
Demonstrated success leading cross-functional teams including Sales, Alliances, Marketing, Finance, and Engineering
Strong understanding of partner lifecycle processes: onboarding, accreditation, lead distribution, deal registration, and billing
Experience managing PRM portal configuration, user access, and global partner segmentation
Analytical mindset with a strong grasp of partner metrics, usage data, and business impact modeling
Ability to influence senior stakeholders through data-driven storytelling and clear articulation of business value
Excellent communication, collaboration, and stakeholder management skills
Preferred: Telecom/UCaaS/CPaaS industry experience with complex ecosystems

Responsibilities

Define and articulate a compelling product strategy and vision aligned with the company’s goals for partner success and revenue growth
Conduct market analysis, partner segmentation, and competitive benchmarking to identify opportunities and pain points
Develop and maintain a comprehensive partner journey roadmap including onboarding, enablement, co-selling, billing, and lifecycle support
Champion the voice of the partner by conducting interviews, gathering feedback, and defining metrics that shape roadmap priorities
Own the product roadmap for partner program capabilities: onboarding, training, co-selling, incentive models, analytics, and certifications
Collaborate cross-functionally with UX, Engineering, Operations, Sales, and Marketing to deliver seamless partner experiences and scalable tools
Lead agile product development: writing clear requirements, user stories, acceptance criteria, and sprint planning documentation
Define and manage OKRs for PRM platform initiatives with a focus on delivery excellence and iterative value
Act as the internal advocate for partners—ensuring their needs inform all aspects of the partner experience
Design and evolve partner tiering, performance tracking, and incentive frameworks in collaboration with Channel and GTM leaders
Drive continuous improvement through data analysis, satisfaction metrics, and partner engagement insights
Establish and track KPIs including partner activation, retention, satisfaction scores, and partner-led revenue
Build dashboards and reports to ensure performance transparency and accountability across the partner ecosystem
Evaluate ROI and scalability of partner initiatives using robust business modeling and impact analysis

Skills

Key technologies and capabilities for this role

Product ManagementPartner Relationship ManagementProduct StrategyCross-functional LeadershipMarket AnalysisRoadmap DevelopmentAgile DevelopmentOKRsUser StoriesSprint PlanningPartner OnboardingB2B SaaSTelecom

Questions & Answers

Common questions about this position

What experience level is required for this Product Manager role?

The role requires 7–10+ years in Product Management, with 3+ years specifically in PRM or partner-facing SaaS product roles.

What are the key skills needed for this position?

Key skills include strong background in Partner Relationship Management (PRM), product strategy, cross-functional leadership, telecom industry expertise, and fluency in B2B SaaS or platform environments.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Product Manager - Partner Experience role?

A strong candidate has proven experience delivering complex B2B solutions across partner portals, billing, enablement, and incentive models, plus preferred expertise in Salesforce Experience Cloud.

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.

Potential security vulnerabilities from third-party integrations.

Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.

Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.

Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.

Video engagement capabilities offer dynamic and personalized customer interactions.

Strong global presence with support in over 55 countries.

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