3-5 years of proven experience as an Implementation Specialist or Product Manager
Bachelor's degree in STEM or related technical field or equivalent experience
Experience in experimentation (A/B testing), prototyping, and hypothesis testing
Ability to prioritize and manage multiple concurrent projects with minimal supervision
Ability to develop and deliver a functional product through staged releases
Excellent organizational, interpersonal, and communication skills (oral, written, and presentation)
Preferred Skills
Experience with pre-sales customer requirement discovery/assessment and post-sales implementation coordination
Experience with both greenfield and brownfield product development
Experience with data migration and transformation
Experience with enterprise CRM/ERP systems
Experience with SQL and proficiency with Excel
Experience with ETL and APIs
Responsibilities
Work cross-functionally with the Software Development, Data Analytics, Project Management, Implementation, and Business Operations teams
Work with stakeholders, including internal project teams and external users, to identify customer pain points and develop feature requirements
Own and develop your own product within the EKN platform while supporting other Product Team members
Work within the Product Management team to design functionality that meets customer objectives
Act as a customer advocate internally and investigate use cases for growth and expansion
Deliver product demonstrations to internal and external stakeholders throughout the product development lifecycle
Organize and lead training, and UAT sessions for internal and external users
Identify system capability gaps, troubleshoot issues, and work with the Product and Development teams on bug fixes and system capability improvement requests
Participate in and maintain efficient customer communication and feedback channels
Create and maintain technical product documentation for internal and external users
Analyze data available from client data sources (data sets and APIs) and apply against product use cases
Skills
Product Management
SaaS
User Behavior Analysis
Client Feedback
Feature Requirements
Cross-functional Collaboration
Stakeholder Management
Product Demonstrations
UAT
Customer Advocacy
AMT Engineering
Multidisciplinary civil engineering and surveying services