Product Manager at Northern Trust

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

3-5 years of Product Manager experience or similar leading role in development of digital products
Experience with Salesforce and Azure ADO preferred
Experience in implementing and leading Agile methodology
Strong oral and written communication skills, as well as ability to influence
Solid understanding or knowledge of wealth management business, with emphasis on Trust/Fiduciary services
Good in building key relationships, influencing and negotiating with clients, partners and leaders across multiple disciplines
Organizational skills to support the Business Unit's goals, resources needed, and to assess and develop the skills of staff
Knowledge of business strategy development to provide long term planning and to manage the profitability/performance of a major business segment
College or University degree and/or relevant proven work experience

Responsibilities

Execute the strategy of the product umbrella as outlined by the Capability Lead and Practice Executives
Manage Product Management Lifecycle activities in partnership with Capability Lead, Business Analyst, Design Lead and Tech Lead (e.g., managing and prioritizing backlog, refining stories, leading demos, communicating with end users and leadership)
Perform regular maintenance of products (run), maintain product inventory and key metrics
Support new product introduction by preparing user guides and materials, coordinating with change management and organizing feedback for review
Support discovery and innovation by creating client personas and leading requirement and design sessions
Manage and prioritize backlog, schedule and lead ceremonies for product management
Assist the Capability Lead in new product planning activities by assisting in forecasting, composing and maintaining BRDs, and establishing future metrics
Display a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity
Lead new product introduction by coordinating with Change Management, Training and Trust Practice (business) on pilots and rollouts, preparing user guides and demos, and conducting post launch surveys
Track customer satisfaction, evaluate metrics and KPIs, gauge channel performance, conduct post product launch audits
Establish regular communications with stakeholders and business leadership to provide updates
Participate in management of capital and expense for capability
As subject area expert, provide comprehensive, in-depth consulting and leadership to team and partners at a high technical level
Balance high level operational execution and development, and execution of strategic direction of business function activities
Assist in development and management of Roadmaps, OKRs, Value at Stake, and RAG reports
Provide excellent customer service to leadership and end users