Launch Coordinator

Position Overview

The Launch Coordinator supports successful product rollouts by ensuring operational readiness, process alignment, and structured post-launch support. This role is ideal for someone with strong cross-functional communication skills, a systems-thinking mindset, and a proactive and accountable approach to problem-solving. The Launch Coordinator will develop, implement, and maintain scalable processes for new launches while providing hypercare support to ensure smooth adoption and integration across the organization.

Primary Responsibilities

• Coordinate and support the end-to-end operational readiness for new product and service launches.
• Collaborate cross-functionally with product, clinical, and operational teams to ensure all launch requirements are met.
• Identify process or communication gaps and implement scalable, long-term solutions to improve launch execution.
• Work with training teams to ensure that new products and processes are integrated into new and existing team member training.
• Author and maintain standard operating procedures (SOPs) and process documentation related to launch processes.
• Monitor day-to-day launch activities and proactively resolve operational issues to meet deadlines and service level agreements (SLAs).
• Serve as a central point of contact for launch communications, status tracking, and issue escalation.
• Provide post-launch hypercare support by gathering feedback, troubleshooting issues, and coordinating with relevant teams for resolution.
• Contribute to continuous improvement through lessons learned and post-launch retrospectives.

Required Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills with a focus on root cause analysis and proactive resolution.
• Excellent organizational skills and the ability to manage multiple projects and priorities simultaneously.
• Exceptional written and verbal communication skills, with experience working across functional teams.
• Ability to lead through influence and drive accountability in a matrixed environment.
• Comfortable working in dynamic, fast-paced environments with shifting priorities and high visibility.
• Demonstrated ability to design and optimize workflows that support operational scalability.
• Commitment to handling sensitive data, including PHI, in compliance with privacy and security standards.

Preferred Skills and Experience

• Experience using Salesforce, project management tools (e.g., Jira), or LIMS systems.
• Strong data and analytics skills, with the ability to conduct intermediate-level analyses to support decision-making and process improvement.
• Background in healthcare, diagnostics, biotechnology, or other operations-heavy industries.
• Experience with process improvement, change management, project management, or implementation initiatives.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• 3–5 years of experience in operations, project coordination, or a similar role in a clinical, lab, or product-oriented environment.
• Familiarity with HIPAA regulations and handling of PHI.
• Strong proficiency in Microsoft Office and Google Workspace tools.

Company Information

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals.

Location

Austin, TX

Compensation

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. $1 - $1 USD