Design Director
MetaLabSalary not specified
Full Time
Expert & Leadership (9+ years)
Product Design Director, Enterprise Risk Management at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- Prior managerial experience in building and leading agile, professional design teams
- High degree of business acumen with experience in the financial services sector and/or risk management practices
- Established expertise and leadership in product design, leveraging skills across interaction, visual, and service design
- Experience overseeing and optimizing the use of appropriate tools, platforms, frameworks, and design systems
- Ability to lead high-impact, highly complex projects and define/drive design strategy aligned to business objectives
- Ability to own and sustain effective cross-functional partnerships
- Competencies in: Product Design Expertise, Leadership (creating positive/inclusive team environment and vision), Human-Centered (championing customer/partner voices), Business-Focused
Responsibilities
- Lead the Enterprise Risk Management (ERM) and Operations Risk Management (ORM) portfolio within the Risk and Audit Design team
- Manage a team of eight (growing to 10+) design professionals dedicated to core governance, risk, and compliance (GRC) system, risk assessments modernization, and operations risk management
- Collaborate deeply with research teams, Product and Tech leadership, enterprise Risk business partners (business owners, product owners/managers, engineering partners)
- Lead high-impact, highly complex projects and drive design strategy that informs organizational vision and aligns to business objectives
- Elevate the quality and maturity of the design practice at Capital One
- Enable team to develop artifacts including vision stories, journey maps, blueprints, high-fidelity designs, and prototypes
- Create conditions for a positive and inclusive team environment, setting a vision for collaborative culture
- Champion voices of customers and partners, modeling human-centered mindset for complementary business/customer outcomes
- Push innovation and user experiences in safeguarding the business and Capital One ecosystem through premier design quality and craft
Skills
Product Design
UX Design
Team Leadership
Enterprise Risk Management
Operations Risk Management
GRC
Risk Assessments
User Research
Innovation
Design Thinking
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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