Product Delivery Specialist at Weave

Lehi, Utah, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Problem-Solving & Solution-Oriented Mindset: Demonstrated ability to analyze complex customer issues, identify root causes, and drive effective solutions, often in collaboration with technical teams
Customer-Centric Communication: Proven experience in clearly articulating customer needs and challenges to technical and non-technical audiences, ensuring understanding and alignment on desired outcomes
Process Adherence & Improvement: Experience in following established processes for issue resolution, project tracking, or workflow management, with an eye for identifying and suggesting improvements
Cross-Functional Collaboration: Track record of effectively working with diverse teams (e.g., engineering, sales, support) to achieve shared goals and deliver on customer expectations
Organizational & Prioritization Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a clear overview of ongoing initiatives or customer issues
Data Analysis for Insights: Experience in utilizing data (e.g., customer feedback, support metrics, usage patterns) to understand trends, evaluate performance, and inform decision-making
Technical Aptitude & Learning Agility: Eagerness to learn and understand new technical concepts, systems, and product functionalities to better support customers and collaborate with engineering
Project Coordination (Informal or Formal): Experience in coordinating efforts, tracking progress, and communicating status updates on customer-facing projects or complex support cases
Feedback Integration: Experience in gathering, synthesizing, and relaying customer feedback to relevant internal teams for product or process enhancement

Responsibilities

Roadmap Execution & Backlog Management: Translating strategic initiatives into well-scoped epics and user stories, and maintaining a continuously prioritized backlog that reflects product goals and delivery timelines
Requirements Definition & Clarification: Ensuring user stories are clearly defined, technically feasible, and tied to customer and business outcomes, and supporting the development team with ongoing clarification
Scope Management: Helping define achievable scope for each sprint or release, actively monitoring for potential creep, and collaborating with the Product Manager on trade-off decisions
Team Enablement & Delivery Support: Working alongside the development team to support daily execution, participating in planning, retros, demos, standup ceremonies, surfacing and helping remove blockers, and fostering alignment. This also includes managing the integration beta process
Status Reporting & Visibility: Providing regular updates on sprint progress, delivery health, and risks to ensure stakeholders have visibility into what's being built and what adjustments might be needed

Skills

Product Ownership

Backlog Management

Roadmap Execution

User Stories

Agile Ceremonies

Scope Management

Stakeholder Alignment

Sprint Planning

Weave

Patient communication solutions for healthcare providers

About Weave

Weave provides patient communication solutions tailored for dental and optometry practices. Its platform includes tools for scheduling appointments, sending reminders, managing patient reviews, and enabling two-way texting and calling. This helps healthcare providers interact with patients more effectively and manage their daily tasks. Weave also offers features like virtual waiting rooms and remote communication options, which are especially useful during the COVID-19 pandemic. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its services, which vary based on practice size and needed features. By focusing on improving operational efficiency and patient satisfaction, Weave distinguishes itself from competitors in the healthcare technology market.

Lehi, UtahHeadquarters

2008Year Founded

$143MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries

501-1,000Employees

Risks

Increased competition from fast-growing companies like Pure Healthcare.

Slow adoption of digital payment solutions in healthcare may hinder Weave's features.

Economic downturns could affect subscription-based revenue models for healthcare practices.

Differentiation

Weave integrates AI tools for enhanced communication and scheduling in healthcare.

Weave offers a comprehensive suite of tools for dental and optometry practices.

Weave's platform supports virtual waiting rooms and remote communication options.

Upsides

Weave's new platform interface integrates AI for improved user experience.

Payment Reminders feature helps healthcare practices collect outstanding balances efficiently.

Weave's partner marketplace enhances operational efficiency for healthcare practices.

Land your dream remote job 3x faster with AI

Try Jobo Free