Lendbuzz

Product Analyst – Call Center Analytics (Argentina)

Argentina

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Biotechnology, CreditIndustries

Requirements

Candidates should have 5+ years of experience in data/product analysis, including call center analytics. Expertise in SQL, including CTEs and window functions, is required, along with proficiency in BI tools like Sigma, Tableau, or Power BI. Basic knowledge of Python and Git, a strong background in data experimentation and statistical analysis, and expertise in call center platforms and KPIs are necessary. Excellent cross-functional collaboration, strong problem-solving, critical thinking, business acumen, and fluent English are essential. Experience with DBT and Genesys is a plus.

Responsibilities

The Product Analyst will conduct deep-dive analyses to understand user pain points and product usage insights, collaborating with product teams to influence strategy and development. They will design, develop, and maintain dashboards and reports using SQL or scripting languages, track product launch success and A/B experiments, and conduct quality checks on analytics events. In call center analytics, the role involves analyzing performance metrics, translating call data into recommendations, developing KPI frameworks, running root-cause analyses, influencing product roadmaps, and leading A/B tests to measure outcomes.

Skills

Product Analytics
Call Center Analytics
SQL
Data Analysis
A/B Testing
Dashboarding
Reporting
Product Strategy
Customer Experience
Agile Processes

Lendbuzz

Provides auto loans for international students

About Lendbuzz

Lendbuzz provides auto loans specifically designed for international students and professionals in the United States who may struggle to secure financing through traditional lenders. The company uses advanced data analytics and machine learning to evaluate the creditworthiness of borrowers, focusing on a wider range of financial and personal data rather than just credit scores. This approach allows Lendbuzz to cater to a niche market that is often overlooked by conventional financial institutions. Borrowers can apply for loans online, verify their information easily, and sign documents digitally, making the process user-friendly. Lendbuzz earns revenue by charging interest on loans and may also receive fees from car dealerships for facilitating the loan process. The goal of Lendbuzz is to make auto financing more accessible to those who typically face challenges in obtaining loans.

Boston, MassachusettsHeadquarters
2015Year Founded
$246.1MTotal Funding
LENDING_CAPITALCompany Stage
Automotive & Transportation, FintechIndustries
201-500Employees

Benefits

Dental & health insurance
401(k)
Company outings
Fitness center
Unlimited PTO
Stocked kitchen
Company issued hardware
Cool swag
Flexible working hours

Risks

Increased competition from similar fintech companies could erode Lendbuzz's market share.
Potential regulatory scrutiny on AI models may increase compliance costs.
Economic downturns could impact demand for auto loans, affecting Lendbuzz's revenue.

Differentiation

Lendbuzz uses AI to assess creditworthiness beyond traditional credit scores.
The company targets international students and immigrants, a niche underserved by traditional lenders.
Lendbuzz partners with auto dealerships to offer seamless financing solutions.

Upsides

Lendbuzz secured $100M from Japan's largest bank, enhancing its financial stability.
The U.S. auto loan market growth benefits Lendbuzz's specialized services.
Increased adoption of digital lending aligns with Lendbuzz's user-friendly application process.

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