Data Analyst II, Care Support
Spring HealthFull Time
Mid-level (3 to 4 years)
Candidates should have 5+ years of experience in data/product analysis, including call center analytics. Expertise in SQL, including CTEs and window functions, is required, along with proficiency in BI tools like Sigma, Tableau, or Power BI. Basic knowledge of Python and Git, a strong background in data experimentation and statistical analysis, and expertise in call center platforms and KPIs are necessary. Excellent cross-functional collaboration, strong problem-solving, critical thinking, business acumen, and fluent English are essential. Experience with DBT and Genesys is a plus.
The Product Analyst will conduct deep-dive analyses to understand user pain points and product usage insights, collaborating with product teams to influence strategy and development. They will design, develop, and maintain dashboards and reports using SQL or scripting languages, track product launch success and A/B experiments, and conduct quality checks on analytics events. In call center analytics, the role involves analyzing performance metrics, translating call data into recommendations, developing KPI frameworks, running root-cause analyses, influencing product roadmaps, and leading A/B tests to measure outcomes.
Provides auto loans for international students
Lendbuzz provides auto loans specifically designed for international students and professionals in the United States who may struggle to secure financing through traditional lenders. The company uses advanced data analytics and machine learning to evaluate the creditworthiness of borrowers, focusing on a wider range of financial and personal data rather than just credit scores. This approach allows Lendbuzz to cater to a niche market that is often overlooked by conventional financial institutions. Borrowers can apply for loans online, verify their information easily, and sign documents digitally, making the process user-friendly. Lendbuzz earns revenue by charging interest on loans and may also receive fees from car dealerships for facilitating the loan process. The goal of Lendbuzz is to make auto financing more accessible to those who typically face challenges in obtaining loans.