Product Adoption Specialist, Golf at Lightspeed Commerce

Canada

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Golf, Retail Technology, SaaSIndustries

Requirements

Experience conducting customer training, onboarding, or orientation sessions
Ability to translate technical concepts into easy-to-understand instructions
Ability to solve problems quickly and empathetically
Experience managing multiple customer relationships and priorities
Fluency in English
Based in Canada (preference for hybrid in Montréal, open to remote across Canada with ability to work 9:00 a.m. – 6:00 p.m. EST)
(Bonus) Experience in software, tech support, or the golf industry

Responsibilities

Educate and train customers on Golf + POS workflows that support their day-to-day operations
Partner with Account Managers to resolve issues and strengthen long-term workflows
Implement new product features following upsells
Act as a product expert and adoption champion to ensure customer satisfaction and retention
Collaborate cross-functionally with Customer Success, Product, Support, and Development teams
Log meetings and track customer satisfaction (CSAT) to identify improvement opportunities

Skills

Customer Training

Onboarding

POS Workflows

Account Management

Product Implementation

Customer Satisfaction

Problem Solving

Cross-functional Collaboration

Technical Communication

CSAT Tracking

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

Land your dream remote job 3x faster with AI

Try Jobo Free