Process Trainer at Global Payments

Quezon City, Metro Manila, Philippines

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Fintech, Financial ServicesIndustries

Bachelor's Degree (additional experience in lieu of degree will be accepted)
Typically no relevant experience required
Training delivery experience; relevant subject matter experience
Preferred Qualifications
Typically minimum 2 years relevant experience
Experience of full training life cycle - analysis, design, delivery, evaluation
Proficient in second language
Relevant Training certification
Desired Skills and Capabilities
Learns to use professional concepts; applies company policies and procedures to resolve routine issues
Works on problems of limited scope; follows standard practices and procedures in analyzing situations or data
Builds stable working relationships internally
Normally receives detailed instructions on all work
Proficient in small number of products and technologies; good understanding of cross-functional dependencies
Clearly and confidently delivers content to intended audience

Develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers
Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance
Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products
Evaluate to determine if business outcomes have been achieved
Follow up to ensure continuous improvement
Proactively expand existing and build new knowledge
Delivers simple, technical training content and a basic understanding of assigned subject(s) by following course syllabus with little to no deviation
Participates in on-site client support and training
Accompanies/supports higher level trainer/manager as needed