Process Trainer at Global Payments

Quezon City, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Fintech, Financial ServicesIndustries

Requirements

Bachelor's Degree (additional experience in lieu of degree will be accepted)
Typically no relevant experience required
Training delivery experience; relevant subject matter experience
Preferred Qualifications
Typically minimum 2 years relevant experience
Experience of full training life cycle - analysis, design, delivery, evaluation
Proficient in second language
Relevant Training certification
Desired Skills and Capabilities
Learns to use professional concepts; applies company policies and procedures to resolve routine issues
Works on problems of limited scope; follows standard practices and procedures in analyzing situations or data
Builds stable working relationships internally
Normally receives detailed instructions on all work
Proficient in small number of products and technologies; good understanding of cross-functional dependencies
Clearly and confidently delivers content to intended audience

Responsibilities

Develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers
Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance
Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products
Evaluate to determine if business outcomes have been achieved
Follow up to ensure continuous improvement
Proactively expand existing and build new knowledge
Delivers simple, technical training content and a basic understanding of assigned subject(s) by following course syllabus with little to no deviation
Participates in on-site client support and training
Accompanies/supports higher level trainer/manager as needed

Skills

Key technologies and capabilities for this role

Training DeliveryPayment ProcessingTechnical TrainingClient SupportTraining EvaluationPresentationsDemonstrationsRegulatory CompliancePayment Brand ComplianceTraining Design

Questions & Answers

Common questions about this position

Is a bachelor's degree required for the Process Trainer position?

A Bachelor's Degree is listed under minimum qualifications, but additional experience in lieu of degree will be accepted.

What experience is needed for this role?

Typically no relevant experience is required, but training delivery experience and relevant subject matter experience are needed. Preferred is minimum 2 years relevant experience and experience of full training life cycle.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require on-site work?

The role involves participating in on-site client support and training, indicating some on-site requirements.

What makes a strong candidate for the Process Trainer role?

Strong candidates have training delivery experience, proficiency in delivering technical training content clearly and confidently, experience with the full training life cycle, and relevant certifications or a second language.