Principal Technical Consultant, Federal

The Principal Technical Consultant will act as the functional and technical expert, configuring the ServiceNow IT Service Management products based on best practices to accelerate customer business outcomes. Responsibilities include supporting IT specific process definition, re-engineering, improvement, and gap analysis through customer workshops. The role involves advising customers on leveraging the ServiceNow IT Service Management Solution's standard capabilities, leading design workshops focused on the platform and ITSM technology, and guiding customers in completing technical documentation and user stories. Additionally, the consultant will provide ad-hoc oversight and training for customer system administrators, lead technical aspects of project and solution delivery, develop integration components like SSO and LDAP, create portal components, and prepare customer-facing deliverables focused on technology. The role also includes juggling multiple complex projects, promoting continuous improvement, supporting sales activities, and providing training to delivery team members and partners, with up to 50% travel annually.