Principal Solutions Architecture at AT&T

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

TelecommunicationsIndustries

Requirements

Bachelor’s degree (BS/BA) required
7+ years of related experience
Proficient in techniques for formulating business contracting solutions, including collecting customer requirements and assessing solution alternatives based on tradeoffs in cost, performance, reliability, and security
Practical skills and experience with applications and technologies (e.g., ROME, eSign, SalesOne, DocViewer, Salesforce, Product’s Service Guide Library)
Thorough knowledge of the AT&T product set
Ability to analyze customer’s business contracts, amendments, rate letters, and network challenges
Proficient in exercising technical/contracting solutions leadership, including accepting responsibility for customer solution success, coordinating resources not directly under control, and leading complex negotiations with customers and third-party consultants
Demonstrated expertise in applying architectural thinking to mission, strategy, and vision innovatively
Maintain baseline of industry knowledge to advise on technical trends and techniques
Good written skills to document solutions in proposals
Strong verbal skills to present solutions at working and executive levels
Strong customer interface skills and technical credibility in a sales environment
Ability to manage multiple projects simultaneously, act with greater autonomy, and provide leadership to sales opportunities, including liaising with ICB, Product, and Legal partners

Responsibilities

Partner with the sales team to recommend the most appropriate contracting solution for the customer
Design comprehensive custom contract solutions that integrate smoothly into the customer’s current contract environment
Provide support necessary to ensure overall customer solution success
Lead complex negotiations with the customer and customer’s third-party consultant on behalf of Sales
Engage in complex projects and contract opportunities requiring cross-organizational/business partner/multiple customer or multi-vendor coordination
Participate in customer-facing, pricing, and contracting activities
Document solutions in proposals to customers
Present solutions to customers at working and executive levels
Manage multiple projects simultaneously and provide leadership to sales opportunities
Liaise with appropriate ICB, Product, and Legal partners
Lead solution engagements to promote new services, achieve buy-in from enterprise management, and create new opportunities and business relationships

Skills

ROME

eSign

SalesOne

DocViewer

Salesforce

Product Service Guide Library

business contracting

solutions architecture

customer requirements analysis

contract negotiation

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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