Site Reliability Engineer

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

About the Role

As a Site Reliability Engineer at Accela, you will be an integral part of a high-impact Cloud Engineering & Operations team. Your primary focus will be ensuring the availability, performance, security, and scalability of our SaaS offerings. Distinct from traditional operations roles, our SREs are software engineers who leverage development principles to enhance system reliability, driving automation, scale, and efficiency.

You will collaborate with DevOps, Security, and Database Engineering teams across the company, contribute to the full lifecycle of software delivery, and play a pivotal role in platform modernization and containerization initiatives. This is a strategic position offering opportunities for leadership, mentorship, and shaping our future cloud architecture.

Specific Responsibilities

• Lead and execute platform modernization and refactoring projects in alignment with CI/CD best practices and strategic goals.
• Drive the full containerization of the Accela platform, including orchestration using Kubernetes or similar technologies.
• Improve the reliability, scalability, and efficiency of systems by developing automation and infrastructure code.
• Ensure the availability, performance, and security of Accela’s SaaS cloud services through proactive engineering and operational excellence.
• Provide technical leadership and mentorship to junior engineers, fostering a culture of continuous learning and growth.
• Perform deep troubleshooting during production incidents, conduct root cause analysis, and implement long-term corrective actions.
• Act as a senior escalation point for high-impact incidents, complex deployments, and critical change management events.
• Design, build, and maintain observability dashboards and key performance metrics to monitor system health and support data-driven decisions.
• Effectively collaborate and lead cross-functionally in a remote environment, leveraging various collaboration tools (e.g., Teams, Slack).

Required Qualifications

• 10+ years in software engineering or production systems engineering, ideally in a SaaS environment.
• Proven leadership in platform modernization and containerized architecture (e.g., Kubernetes).
• Deep experience with Azure cloud services and infrastructure (CLI/API usage).
• Strong command of Git/GitHub and version control best practices.
• Expertise in troubleshooting complex, distributed systems (full stack).
• Proficiency in Infrastructure as Code tools, particularly Terraform.
• Experience with Ansible or similar configuration management tools.
• Knowledge of scripting languages such as Bash, Python, Ruby, or Go.
• Strong understanding of system internals (OS-level) and system administration.
• Familiarity with production monitoring, alerting, and logging tools.
• Demonstrated experience using AI tools (e.g., GitHub Copilot) to enhance development.
• Excellent written and verbal communication skills, with the ability to present to senior leadership.
• Strong problem-solving skills and a systematic approach to incident management.

Desired Qualifications

• Experience in Linux environments.
• Experience with PowerShell.
• Deep familiarity with Kubernetes deployments.
• Experience with Cloudflare and Harness.io.
• Hands-on experience with Python scripting.
• Background in implementing and maturing Incident, Problem, and Change Management processes.

About Accela

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement, and enable the development of thriving communities. Today, citizens expect consistently convenient and transparent access to their local government services. While government agencies often face resource constraints, our mission to provide robust, cloud-based software solutions that accelerate growth, efficiency, and transparency in communities has never been more critical.