Zalando

Principal Service Design P&O (all genders)

Berlin, Berlin, Germany

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, E-commerceIndustries

Requirements

Candidates should possess a Bachelor's degree in a relevant field, such as Design, Human-Computer Interaction, Psychology, or a related discipline, and ideally have 8+ years of experience in service design, with a strong focus on people-centered design and process improvement. Experience within the People & Operations (P&O) domain is highly desirable, along with a proven ability to lead complex projects and collaborate effectively with cross-functional teams.

Responsibilities

As a Principal Service Design P&O at Zalando, you will analyze, redesign, and prototype P&O processes with a focus on creating positive and user-friendly experiences for both employees and P&O teams, supporting the implementation of technology solutions to enhance process efficiency and user satisfaction, guiding cross-functional teams to elevate process excellence and align with business goals, identifying and analyzing problems to craft data-driven solutions, championing process standardization and continuous improvement, and leading strategic projects from initiation to completion while fostering collaboration across teams.

Skills

Service Design
People-Centered Design
Process Improvement
User Experience (UX)
Process Analysis
Data-Driven Solutions
Project Leadership
Cross-Functional Collaboration
Stakeholder Management

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Key Metrics

Berlin, GermanyHeadquarters
2008Year Founded
$149.8MTotal Funding
IPOCompany Stage
Consumer Software, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Hybrid Work Options
Company Equity
Professional Development Budget
Visa Support
Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.
Virtual Fitting Room may face technological challenges and user adoption issues.
Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.
The company invests heavily in technology for efficient operations and customer satisfaction.
Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.
Virtual Fitting Room may reduce return rates and improve customer satisfaction.
Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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